Associate Director, Program Excellence - Phlebotomy Solutions

Summary

Join Natera as an Associate Director of Program Excellence - Phlebotomy Solutions and play a critical role in ensuring compliance and operational excellence across all Patient Service Centers and In-Office Physician Phlebotomists nationwide. This highly visible position involves conducting comprehensive audits, identifying compliance gaps, and implementing corrective actions. You will collaborate with staff at all levels, provide training, and report findings to senior leadership. Extensive travel across the United States is required. The ideal candidate possesses significant experience in healthcare compliance and auditing, strong analytical skills, and excellent communication abilities. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families.

Requirements

• Bachelor's Degree required
• Minimum of 10 years of experience in healthcare compliance or a related field
• Minimum of 5 years of experience conducting audits in a healthcare setting, ideally with multi-site responsibility
• Strong knowledge of PHI, HIPAA, and other relevant federal and state regulations
• Experience working with phlebotomy services and/or patient service centers is essential
• Excellent communication, interpersonal, and presentation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Google Suite
• Ability and willingness to travel extensively throughout the United States

Responsibilities

• Develop and execute a comprehensive national audit program for all PSCs and IOP Phlebotomists, including site specific report card for overall performance
• Conduct regular audits at various locations across the U.S. to assess compliance with all applicable regulations, policies, and procedures
• Identify and document any compliance gaps or deficiencies
• Work collaboratively with PSC and IOP staff at all locations to address audit findings and implement corrective action plans when required
• Provide training and education to employees on compliance and SOP requirements, potentially in-person or at multiple sites
• Monitor the effectiveness of corrective actions and ensure ongoing compliance with Natera policies
• Engage with and promote operational excellence activities/performance improvement projects across Phlebotomy program
• Stay up-to-date on all relevant federal and state regulations and internal compliance requirements
• Collaborate with other departments and stakeholders to ensure consistent application of compliance and quality standards across all locations
• Report audit findings and compliance metrics to the Sr. Director of Phlebotomy Solutions and senior leadership as needed for program performance transparency
• Escalate critical compliance issues to the appropriate level of management
• Develop and maintain audit documentation and records
• Contribute to the development and improvement of compliance policies and procedures
• Foster a culture of compliance within the organization
• Manage travel logistics and expenses efficiently
• May perform other duties as assigned

Preferred Qualifications

• Master's Degree
• Certification in healthcare compliance (CHC or CHP)

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program