Senior Manager, Reliability Engineering Management

Summary

Join ServiceNow as a Manager of the SRE team, where you will lead a team, prioritize projects, conduct performance reviews, and foster a culture of automation. You will drive initiatives to improve infrastructure reliability, act as crisis manager, analyze processes for improvement, and provide training and support to partner teams. Onboarding new hires and technologies will also be part of your responsibilities. This role requires experience in AI integration, Linux, databases, systems, coding, team management, and monitoring solutions. Cloud operations experience and knowledge of ITIL v3 are also essential. The position involves working a second or third shift, including one weekend day.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Hands-on technical skills in Linux, databases, systems and coding
• Experience in team management
• Design and implementation of monitoring solutions for large and scalable environments
• Experience with cloud operations, follow-the-sun and geographic distributed teams
• Experience working in software, platform and infrastructure delivered as a service
• Knowledge of principles and methods involving ITIL v3
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Uncompromising attention to detail

Responsibilities

• Team management, career development, project prioritization and performance review
• Drive a culture of intolerance to manual activities that promotes automation efforts
• Drive initiatives with partner teams to improve the reliability of the infrastructure
• Act as crisis management to orchestrate actions towards sustainable solutions
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies
• Provide training and support to partner teams that interface with SRE
• Onboarding of new hires to enable their success in their roles
• Onboarding of new technologies, systems and automation into the team
• Ability to work second or third shift which cover one weekend day

Preferred Qualifications

RHCE, CCNA, ITIL or other industry certifications