Senior Manager, Site Reliability Engineering

Summary

Join ServiceNow as a Manager of the SRE team and lead your team in managing careers, prioritizing projects, and conducting performance reviews. Drive a culture of automation, collaborating with partner teams to enhance infrastructure reliability. Act as a crisis manager, orchestrating sustainable solutions, and continuously improve processes for efficiency. Provide training and support to partner teams, onboard new hires and technologies, and work a flexible schedule that includes weekend days. Leverage your experience in AI integration, Linux, databases, systems, coding, team management, and monitoring solutions for large-scale environments. Demonstrate expertise in cloud operations, geographically distributed teams, and ITIL v3 principles.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Hands-on technical skills in Linux, databases, systems and coding
• Experience in team management
• Design and implementation of monitoring solutions for large and scalable environments
• Experience with cloud operations, follow-the-sun and geographic distributed teams
• Experience working in software, platform and infrastructure delivered as a service
• Knowledge of principles and methods involving ITIL v3
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Uncompromising attention to detail

Responsibilities

• Team management, career development, project prioritization and performance review
• Drive a culture of intolerance to manual activities that promotes automation efforts
• Drive initiatives with partner teams to improve the reliability of the infrastructure
• Act as crisis management to orchestrate actions towards sustainable solutions
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies
• Provide training and support to partner teams that interface with SRE
• Onboarding of new hires to enable their success in their roles
• Onboarding of new technologies, systems and automation into the team
• Ability to work second or third shift which cover one weekend day

Preferred Qualifications

• RHCE
• CCNA
• ITIL or other industry certification