Senior Manager, Software Engineering

Summary

Join Twilio as a Senior Engineering Manager on the Flex product team and manage the Flex TaskRouter & Proxy team of software engineers. This role involves owning and delivering excellent routing experiences for Twilio Flex customers, championing team success, understanding complex system architecture, advocating agile processes, and acting as a strategic problem solver. You will explain technical concepts to various stakeholders and have end-to-end service ownership. The position requires significant experience in software engineering management and specific technical skills. The role is remote-based in India with occasional travel.

Requirements

• You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams
• Experience managing multiple workstreams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field
• Technical Experience with: Distributed Routing and Orchestration using cloud native technology stack
• REST APIs
• Programming languages: Java/GoLang
• Datastores like Aurora, DynamoDB Etc
• Distributed Cache
• Container technologies - Docker/Kubernetes
• Modern automated testing and CI/CD pipelines
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus
• Excellent problem solving, critical thinking, and communication skills
• Broad knowledge of development environments and tools used to implement and build code for deployment
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring

Responsibilities

• Own and deliver delightful routing experiences for Twilio Flex, TaskRouter & Proxy customers
• Be a champion for your team, setting individuals up for success and putting others’ growth first
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments
• Advocate agile processes, continuous integration and test automation
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support

Preferred Qualifications

• Previous experience with: Communications: Voice (Telephony systems) and Digital
• Contact Center and Customer Engagement solutions
• AI/ML and/or associated digital technologies for providing delightful contact center experiences using technologies such as Google-CCAI

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program