Senior Ocean Gateway Associate

Summary

Join Flexport as a Senior Ocean Gateway Associate and play a critical role in simplifying global trade. You will work in a cross-functional environment, collaborating with freight forwarding partners, ocean carriers, and internal teams to optimize ocean performance in the Indonesia market. Responsibilities include building operational frameworks, managing cargo routing, driving performance management, defining key metrics, and coaching stakeholders. You will also manage client communication, handle onboarding, and prepare business reviews. This role requires a BA/BS degree, 5-7 years of logistics experience, fluency in Bahasa Indonesia and English, and strong analytical and communication skills. The position offers the opportunity to contribute to a dynamic and impactful company.

Requirements

• BA/BS degree with 5-7 years of experience in logistics, freight forwarding, supply chain and ocean carrier operations
• Excellent communication, interpersonal, organizational skills
• Language requirements: fluent in Bahasa Indonesia and strong in English
• Solid operational knowledge related to end-to-end shipment lifecycle
• Ability to deep dive and create data driven insights
• High attention to detail and SOP’s
• Continuous process improvement mindset
• Focus on client experience
• Strong ability to build relationships globally, managing different stakeholders and the ability to influence others
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry

Responsibilities

• Help to build operational performance frameworks, processes and tools to manage our Ocean performance in the Indonesia market
• Use Flexport allocation tools to actively route cargo to ocean carrier contracts with the optimal cost, transit time, and allocation availability
• Drive operational performance management of Flexport’s freight forwarding partners, Ocean Carrier
• Define and leverage global performance metrics, targets, dashboards and reporting to drive quality and consistency of operations. Align with Partners, Account Management, Global Operations
• Be a trusted advisor and coach to internal and external stakeholders. Continuously identify gaps and develop solutions focused on process standardization for both the Flexport Ocean Gateway team as well as our Freight Forwarding partners
• Identify operator training needs and design and execute training programs to drive operational quality
• Manage client communication and resolve escalations
• Be responsible for shipper onboarding, ensuring a smooth transition onto our platform, managing relationships and proactively addressing any concerns to set them up for long-term success
• Prepare presentations and analysis for monthly and quarterly business reviews
• Support the creation of enablement resources to ensure our internal teams are able to sell and manage export and import shipments for Indonesia

Benefits

#LI-remote