Senior Openshift Engineer

Summary

Join SMX as a Senior OpenShift Engineer and contribute to our Cloud Services business unit. This remote position, supporting a Massachusetts-based team, requires a passion for technology and proven experience migrating customer systems to the public cloud. You will work with leading Cloud Architects and Engineers, focusing on cloud-native services and optimizing customer landscapes. Responsibilities include leading technical discussions, defining solutions, and producing high-quality documentation. The role demands expertise in OpenShift, AWS, and system administration, along with excellent customer service skills. SMX offers a competitive salary, learning and development opportunities, and benefits including health insurance, paid leave, and retirement.

Requirements

• Bachelor’s degree in a technical discipline and 5+ years of experience in a role that encompasses both data center infrastructure and systems engineering. An additional 4 years of experience may substitute in lieu of the degree requirement
• Experience with Red Hat OpenShift containerized platforms, specifically Designed OpenShift solutions for AWS deployment
• Experience using the command line OC Admin tools for RHEL experience
• Hands on experience managing, creating scripts and deploying OpenShift clusters
• Experience upgrading OpenShift clusters and supporting deployed clusters
• Excellent customer service skills and the calm professional demeanor necessary to bolster customer confidence when stress is highest
• Extensive experience with Windows and UNIX/Linux system administration - administration within virtualized environments is preferred
• Extensive experience with networking, and storage components (e.g. Operating systems / virtual machines, TCP/IP / DNS, Block / File / Object storage, etc.)
• Extensive experience with IaC/CloudFormation and familiarity with continuous integration services and support tools – e.g.: CodePipeline, CodeBuild
• Knowledge of and experience with AWS Services; EC2, VPC, ELB, AWS Security, S3, RDS, EBS, ECS
• Knowledge of and experience with monitoring, metrics collection, and reporting tools
• Experience with large enterprise applications

Responsibilities

• Work effectively within a delivery-centric professional services organization
• Navigate client-facing challenges and work in tandem with other vendors
• Support execution activities across the full project lifecycle, from planning, through implementation, to operational readiness
• Lead technical discussions both internally and with customer or vendor teams
• Focus on cloud-native services and optimizing the customer landscape through adoption of these services
• Define and engineer solution capabilities that satisfy a customer's goals and meet service delivery objectives
• Install and configure any specific product components per solution requirements
• Produce high-quality, well-written technical documentation, including design plans, implementation diagrams, data flow mappings, and as-built documents
• Take ownership of solutions, assignments, actions items and issues, and remain accountable for their completion
• Work effectively with other team members, customers and key stakeholders and foster team success
• Provide transparent and regular status updates in requested format
• Be willing to learn, collaborate, contribute and improve
• Achieve and maintain AWS or other cloud certification levels at least annually

Preferred Qualifications

• Basic knowledge of database management systems
• Familiarity with continuous integration services and supporting tools- e.g.: CodePipeline, Jenkins
• Proven ability to document, promote and present your work to other teams and to customers
• Willingness and ability to collaborate across internal practices and with other team members
• Ability to work within an organized and structured delivery-centric team
• Ability to translate customer requirements and needs into proven design patterns

Benefits

• Health insurance
• Paid leave
• Retirement