Senior Solutions Engineer

Summary

Join Couchbase as a Senior Solution Engineer and contribute to the success of our rapidly growing user community. You will be a technical expert, responsible for driving sales engagements by showcasing Couchbase's advantages and differentiating features. As a trusted advisor, you will guide customers through their technical journey with Couchbase, building strong relationships and ensuring their success. This role requires a strong foundation in software engineering, presales experience, and building real-world business solutions. You will work closely with customers and prospects to understand their challenges and opportunities, map them to the Couchbase Ecosystem, and present differentiating and sustainable business value. You will also be responsible for developing and delivering engaging presentations and demonstrations, staying up-to-date on the data solutions competitive landscape, and providing feedback from the field to Product Management and Engineering.

Responsibilities

• Operate in a consultative process with customers and prospects to define their challenges and opportunities
• Map these challenges to the Couchbase Ecosystem by presenting differentiating and sustainable business value
• Educate and become a trusted advisor and challenge assumptions and current status while delivering value to the prospects and customers
• Present art of the possible and think outside the box approaches and solutions
• Support technical and business discovery activities including workshops, demonstrations, across multiple opportunities
• Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts
• Ensuring the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution
• Develop and deliver exceptional and engaging company/product presentations and demonstrations
• Work with all technical levels from managers, to architects and developers and explain the Couchbase Ecosystem and its applicability to business objectives and business value
• Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape
• Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective
• Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards

Preferred Qualifications

• 5+ years in a Pre-Sales/Customer-Facing/Consulting Role
• 3-5 years as a Solutions Engineer in software development or related industries
• Excellent presentation skills with an ability to present technical solutions concisely to customers or potential customers all the way from development roles to the C-Suite
• Passion for diving into technical issues and solving customer challenges
• Programming skills with any one of the following: Java, Python, Javascript, .NET. C, SQL
• Experienced in at least one of the major cloud services providers (AWS, Azure, GCP)
• Experienced in designing solutions on at least one major database platform including data modeling, indexes and query optimization
• Experience with database platform development
• Experience with virtualization and containerization technologies (i.e. Docker, Kubernetes, Openshift, Containers etc)
• Familiarity with NoSQL databases or other distributed high-performance systems
• Hands on experience with development of large scale
• Ability to be articulate about AI and the competitive landscape around AI

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees