Senior Operations Analyst, Cards Authorizations

Summary

Join Pismo, a company providing critical services with billions of yearly transactions, and support our clients during live operations focusing on financial flows across networks like Visa and Mastercard. This critical role demands a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing. You will analyze and resolve transaction issues, serve as the primary client contact for network transaction problems, investigate platform discrepancies, and proactively identify potential issues for product improvement. The position requires strong analytical and problem-solving skills and experience with transaction processing and databases. Pismo offers various benefits including remote work, flexible hours, and several insurance and wellness programs.

Requirements

• English Intermediate-to-Advanced (B2)
• Bachelor’s degree in Information Technology, Computer Science, Administration, or related field
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks
• Knowledge on transactions settlement and clearing
• Strong analytical and problem-solving skills, with the ability to make quick, informed decisions
• Experience working with transaction databases and familiarity with SQL or similar querying languages
• Proficiency on interpreting behaviors and fetching results from different technical systems

Responsibilities

• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client support and satisfaction
• Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions
• Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term

Preferred Qualifications

• Spanish is a plus, but not required
• Familiarity with international standards ISO 8583, EMV, and APIs
• Experience using AWS tools
• Experience using tools like Postman or Insomnia
• Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
• Ability to convey technical information to non-technical users clearly
• Previous experience in a technical support role or IT-related field
• Understanding of cloud computing and relevant technologies

Benefits

• Remote work
• Flexible hours
• Meal & Food vouchers
• Remote work financial support
• Life Insurance
• Medical and Dental
• Assistance Employee child care benefit: daycare
• Private Pension (2x1)
• Vidalink partnership
• Support for studying languages
• Incentive for AWS and GCP certifications
• Sesc Partnership
• Performance Incentive Plan