Senior Partner Delivery Manager BPO

Summary

Join Parloa as a Senior Partner Delivery Manager BPO and play a crucial role in overseeing projects, ensuring partner accountability, and driving successful product implementation with BPO clients. You will streamline partner processes, enhance implementation quality, and contribute to the success of Conversational AI solutions. Responsibilities include acting as the internal point of contact for regional delivery partners, providing project support, collecting feedback for continuous improvement, and managing partner selection and subcontracting. Collaboration with internal teams and contribution to partner communications are also key aspects of this role. You will oversee partner support, consult on expansion opportunities, and ensure adherence to service level agreements. This position offers a chance to build your career in a dynamic startup.

Requirements

• 3+ years experience in B2B Service Delivery Management or Project Management in B2B SaaS, preferably with BPO customers
• Strong analytical mindset and conceptual skills
• Understanding of implementation partner ecosystems
• Proven track record in cross-functional team collaboration
• Fluency in German and English

Responsibilities

• Be the internal point of contact for all regional delivery partners
• Provide project preparation, oversight, and support during implementation projects with partners
• Collect internal and customer feedback, handle escalations, and evaluate surveys for continuous improvement
• Staff and outsource projects to service partners, including partner selection, subcontracting, and billing
• Collaborate closely with internal teams - Partnerships, CS, Procurement/Legal, Product Management, and potentially Academy
• Contribute to partner communications and enablement activities such as webinars, technical sessions, and content maintenance
• Oversee partner support and ensure adherence to service level agreements
• Consult CS and Sales on expansion opportunities within partner accounts

Preferred Qualifications

Passion for Conversational AI and familiarity with Parloa’s products

Benefits

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package
• Flexible working hours, 28 vacation days and workation opportunities
• Access to a training and development budget for continuous professional growth
• Regular team events, game nights, and other social activities
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks