Senior Account Manager - Payer Relations

Summary

Join Integra Partners as a Senior Account Manager for Payer Relations and cultivate strategic relationships with health plan executives, overseeing a portfolio of multi-million dollar accounts. You will leverage your expertise in DMEPOS and Integra’s offerings to provide best-in-class client experiences. Responsibilities include conducting data analysis, optimizing business processes, leading client-focused projects, and managing a team of Account Specialists. The ideal candidate possesses 5+ years of account management experience in healthcare, strong analytical and communication skills, and proficiency in data analysis tools. Integra offers a competitive compensation package, including a bonus program, 401(k) matching, comprehensive benefits, paid time off, and remote work opportunities.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5+ years of account management experience in healthcare, preferably health plan or BPO experience
• Excellent interpersonal and communication (written and oral) skills
• Self-starter with the ability to work independently in a remote environment
• Demonstrated PowerPoint and presentation proficiency
• Strong familiarity with Excel and data analysis
• Experience with Salesforce or a similar CRM
• Potential for occasional travel

Responsibilities

• Successfully develop and manage strategic relationships with health plan executives for a portfolio of 2-4 multi-million dollar accounts
• Cultivate client relationships through a collaborative and consultative account management approach, serving as a subject matter expert in DMEPOS and Integra’s offerings
• Work closely with Analytics to conduct data analysis to identify opportunities for savings initiatives and program strategies
• Work closely with Operations leadership to identify and support business process optimization for continued operational excellence
• Cross-functionally lead client-focused project initiatives (Data, Pricing, Customer Service, Claims, and IT)
• Own the proactive management, performance, and retention of each of your accounts
• Manage and oversee client business reviews with client leadership on a mutually agreed-upon operating cadence (quarterly, bi-annually, annually)
• Hold regular client touchpoint meetings to discuss and resolve operational issues
• Oversee and ensure flawless delivery of Service Level/Performance Guarantees
• Manage a team of Account Specialists to ensure timely resolution of escalations
• Prepare utilization and financial reports for both internal and external use
• Serve as a thought leader by identifying and highlighting market trends that may impact client strategies
• Excellent communication and presentation skills with the ability to effectively collaborate with senior level executives
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Ability to operate with autonomy, but the sensibility to value and leverage the skills and knowledge of your team and internal partners
• Serve as senior mentor providing insights and best practices to members of the Payer Relations team

Preferred Qualifications

Experience with government sponsored managed care programs preferred

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities