Senior Payments Growth Analyst

Summary

Join LastPass, a leader in password and identity management, as a Senior Payments Growth Analyst. In this pivotal role, you will utilize data analytics, machine learning, and prescriptive analytics to optimize payment processes, reduce involuntary churn, and enhance customer satisfaction.

Responsibilities

• Conduct comprehensive exploratory data analysis to identify trends and factors influencing payment success
• Develop and deploy machine learning models to predict payment failures and proactively implement solutions
• Utilize prescriptive analytics to provide actionable recommendations for reducing involuntary churn
• Continuously monitor payment performance metrics and refine strategies to enhance success rates
• Analyze transaction data to identify bottlenecks and opportunities within the customer payment journey
• Recommend and implement alternative payment methods tailored to regional preferences with an international perspective
• Collaborate with cross-functional teams to integrate new payment solutions and optimize existing payment infrastructures
• Stay informed on global payment trends and technologies to ensure our offerings meet and exceed customer expectations
• Partner with the growth marketing team to improve trial conversion and retention rates through data-driven insights
• Leverage customer data to enhance user experience, focusing on product-led growth strategies
• Analyze pricing models and packaging options, optimizing them based on market trends and customer behavior
• Contribute to the development of personalized customer experiences that drive engagement and loyalty