Versapay is hiring a
Senior Payments Settlement Specialist

Summary

The job description is for a Senior Payments Settlement Specialist at Versapay, a company that simplifies the invoice-to-cash process. The role involves handling exception management, cash settlement reconciliation, and collaborating with internal and external partners to resolve payment processing issues.

Requirements

• You have strong experience in overall exception management function with a heavy focus on chargeback and ACH rejects. Minimum 3 years of related experience
• You have a solid understanding of payment settlement and money movement in the payment card industry
• You have a curious mindset and able to dig into data sets to problem-solve
• You have EXCELLENT level knowledge of Excel, and are comfortable working with large data sets. Familiarity with reconciliation tools that exist in market a plus
• You have experience and comfortable with navigating multiple systems/platforms/portal sites. Financial institution, payment processor and back-office portals. CRM tool (Salesforce)
• You are a partner who can work cross functionally with Support, Payment Operations, Underwriting and other teams. Customer support experience would be desirable
• You pay attention to details
• You have organization, prioritization and time management skills
• You are comfortable working in a remote, fast growth environment and able to maintain focus with minimal supervision

Responsibilities

• Handle exception management for all Versapay payments products with a heavy focus on chargeback and ACH reject processes
• Work within multiple complex systems and portals to research and resolve exceptions
• Collaborate with external and internal partners to research and resolve payment processing issues and unreconciled items
• Submit cases (Salesforce) for Support Team to contact merchants to act on ACH rejects and exceptions. Monitor case status to ensure exceptions are resolved timely and completely
• Monitor and act on queues in CRM (Salesforce) and emails
• Liaise with Support Team to investigate settlement inquiries from merchants
• Apply best practices to ensure exceptions are resolved timely, completely and accurately
• Enhance existing exception management standard operating procedures
• Assist with daily settlement reconciliations

Benefits

$60,000 - $70,000 a year