Versapay is hiring a
Senior Payments Settlement Specialist

Summary

The job is for a Senior Payments Settlement Specialist at Versapay, a fast-growing company that simplifies the invoice-to-cash process. The role involves handling exception management across various payment portfolios and working with external and internal partners to resolve exceptions. The candidate should have strong experience in exception management, understanding of payment settlement, and knowledge of Excel and CRM tools.

Requirements

• You have strong experience in overall exception management function with a heavy focus on chargeback and ACH rejects. Minimum 3 years of related experience
• You have a solid understanding of payment settlement and money movement in the payment card industry
• You have a curious mindset and able to dig into data sets to problem-solve
• You have EXCELLENT level knowledge of Excel, and are comfortable working with large data sets. Familiarity with reconciliation tools that exist in market a plus
• You have experience and comfortable with navigating multiple systems/platforms/portal sites. Financial institution, payment processor and back-office portals. CRM tool (Salesforce)
• You pay attention to details
• You have organization, prioritization and time management skills
• You are comfortable working in a remote, fast growth environment and able to maintain focus with minimal supervision

Responsibilities

• Handle exception management for all Versapay payments products with a heavy focus on chargeback and ACH reject processes
• Work within multiple complex systems and portals to research and resolve exceptions
• Collaborate with external and internal partners to research and resolve payment processing issues and unreconciled items
• Submit cases (Salesforce) for Support Team to contact merchants to act on ACH rejects and exceptions. Monitor case status to ensure exceptions are resolved timely and completely
• Monitor and act on queues in CRM (Salesforce) and emails
• Liaise with Support Team to investigate settlement inquiries from merchants
• Apply best practices to ensure exceptions are resolved timely, completely and accurately
• Enhance existing exception management standard operating procedures
• Assist with daily settlement reconciliations

Preferred Qualifications

Customer support experience would be desirable

Benefits

• $70,000 - $80,000 a year
• #LI-Remote