Senior Platform Engineer

Summary

Join Experian Health as a Senior Director Platform Engineer, reporting to the Senior VP. You will manage, stabilize, and modernize the Clearinghouse Platform, driving stability, functionality, and enhancements. Responsibilities include assessing competitor products, leading business process improvements, and supporting go-to-market strategies. You will define platform features, collaborate with engineering partners, and manage product development. Cross-functional management, market research, and sales support are also key aspects of this role. This remote US-based position offers a competitive compensation package and comprehensive benefits.

Requirements

• 6+ years of experience in product management
• Experience working with existing and emerging products in a platform-centric domain
• Experience in the healthcare technology industry
• Experience with healthcare platforms and healthcare revenue cycle management
• Interact with several prospect administration levels, including VP and CFO level and internal departments (Sales, Marketing, Customer Support)
• Experience managing multiple simultaneous projects
• Ability to work both independently and as a team member in a fast-paced, remote environment
• Ability to effectively lead and influence people to achieve product and company goals
• Willingness to travel 10%

Responsibilities

• Manage, stabilize, and modernize Experian Health's Clearinghouse Platform
• Drive stability, functionality, best practices, and enhancements of the platform
• Support go-to-market strategies for the platform
• Assess competitor products, services, and market trends
• Lead designated business process improvement projects, partnerships, and related marketing strategies
• Thoroughly understand the clearinghouse platform and associated product capabilities, underlying data, and other platform/product interactions and dependencies
• Define platform features and problem statements
• Define service blueprints and align features to a roadmap to support company strategies
• Collaborate with engineering partners for defining best practices for technological enablement of products supported on the platform and roadmap
• Define platform current state design and crosswalk to future state features, working with Development to refine into product requirements
• Create Feature Epics, Author stories and manage team backlog and related tasks on engaging and working with the development scrum team to deliver capabilities
• Organize feature priorities across multiple development teams
• Communicate outcomes and decisions
• Manage stakeholder escalations
• Work across businesses and functional areas (development, legal, compliance, marketing, implementation, pricing, etc.)
• Perform market research, competitive analysis / profiles, emerging technologies, and stay well informed of market trends and regulatory changes impacting solution area
• Work with colleagues to enhance and revise product brochures, infographics, client presentations, white papers, demonstrations, ongoing product specific questions
• Support client meetings, contract negotiations, pricing questions, sales trainings, sales support tools, etc

Benefits

• Remote work from within the US
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12 paid holidays