Senior PMO Manager

Summary

Join Vonage, a global cloud communications leader, as a Senior PMO Manager. You will manage the day-to-day operations of a portfolio office, supporting governance, project milestones, and reporting. Responsibilities include establishing communication strategies, implementing standards, managing risks, working with analytics teams, conducting health checks, and managing the process repository. You will need a proven track record in managing complex PMOs, experience in cross-functional collaboration, strong numerical skills, and proficiency in Google/Microsoft suites. A Bachelor's degree and prior experience in large-scale PMO establishment and delivery are required. Vonage offers competitive pay, benefits, unlimited discretionary time off, and tuition reimbursement.

Requirements

• Proven track record of successfully managing complex portfolio level PMOs
• Experience in running a lean but effective PMO driving key outcomes, structured governance and communication
• Experience of collaborating and supporting cross functional executives towards key portfolio goals
• Strong numerical focus enabling measurement and understanding of KPI achievement and required actions against project milestones
• Strong skills in google/microsoft suites and an eye for detail
• Experience working in a global business environment, understanding cultural nuances and adapting strategies accordingly
• Bachelor's degree
• Prior experience of large scale PMO establishment and delivery

Responsibilities

• Manage the day to day operations of the overall portfolio office of key projects and business processes in a structured, measured manner aligned with the organizational goals
• Support governance and workstream cadence which brings cross functional teams and processes together in line with project/business objectives
• Support the oversight of project milestones to drive achievement within set timelines, budget, and quality criteria
• Establish and drive reporting cadence to ensure progress and escalations are clearly communicated in a robust and timely manner across multiple layers of the organization
• Implement a robust communication strategy to keep all parties informed and engaged and foster a collaborative environment that encourages innovation and problem-solving among team members
• Support the implementation of clear standards, progress gating (including documentation) and PPM methodologies across the organization
• Proactively manage RAID across all levels of the portfolio and business and drive resolution and escalation as necessary to ensure key milestones and outcomes
• Work with analytics teams to establish and track key metrics to measure success and drive continuous improvement
• Conduct proactive health checks and reviews; support project teams with implementing findings and recommendations
• Manage the end to end process repository of the business

Preferred Qualifications

• Experience in SaaS/telco
• Qualifications such as MSP, Prince2, 3PO, MOP or similar

Benefits

• Competitive pay
• Benefits
• Unlimited discretionary time off
• Tuition reimbursement