Senior Program Manager, Customer Success PMO

Summary

Join MongoDB's Customer Success Center of Excellence as a Project Management Office (PMO) Lead. You will establish a formal PM function, ensuring transformational projects are effectively managed throughout their lifecycle. This role involves facilitating project lifecycles, communicating with stakeholders, and leading the design and delivery of change management programs. You will develop communication strategies and implement processes for consistent information dissemination. The position requires proven project management skills, experience building project and change management frameworks, and excellent interpersonal and collaboration skills. This role can be based in Atlanta or remotely in the Eastern region.

Requirements

• Proven project management skills, including the ability to lead the development, documentation, and execution of a global project portfolio
• Experience developing a project management framework, including objectives and key metrics, upon which a project will be evaluated and tracked for progress
• Demonstrated experience building a successful change management framework for field teams including creating and managing relevant communication tactics
• Self-starter that takes initiative for proactively supporting both strategy and tactical execution plans with high attention to detail and delivery excellence
• Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
• Outstanding collaboration skills with the desire and patience to work cross-functionally with a diverse global team to establish and meet shared organizational goals
• Ability to remain calm and focused when handling multiple projects in a fast-paced, agile environment while still meeting deadlines with ease and accuracy
• Minimum 5 years of related experience; knowledge of Customer Success a plus; Project Management Professional (PMP) certification highly desired

Responsibilities

• Lead establishment of a formal Project Management (PM) function within the Customer Success Center of Excellence to ensure transformational projects are captured, prioritized, tracked, and measured throughout the project lifecycle
• Facilitate project lifecycle from kick-off to close to ensure desired outcomes; manage project check-in meetings to ensure deliverables are on track and risk is remediated
• Communicate needs, timelines, and feedback between project stakeholders to drive alignment and accountability; monitor projects plans, updates, and statuses
• Lead the design and delivery of the change management program inclusive of readiness activities, team enablement, and implementation of change management strategies
• Develop communication strategies and implement processes, activities, and programs that result in timely dissemination of information and communication consistency

Preferred Qualifications

• Knowledge of Customer Success
• Project Management Professional (PMP) certification

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings