Senior Practice Group Relations Director

Summary

Join PointClickCare as a Senior Director of Practice Group Relations and serve as the strategic liaison between PointClickCare and physician practice groups. This pivotal role requires understanding the challenges and goals of practice groups to guide product development and ensure PointClickCare solutions remain best-in-class. You will bridge the gap between customer needs and PointClickCare’s ecosystem, leveraging data and insights to drive innovation and strengthen key stakeholder relationships. Responsibilities include market and customer engagement, solution alignment, industry expertise, and cross-functional collaboration. The ideal candidate possesses extensive experience in healthcare technology, physician practice operations, and value-based care.

Requirements

• 5+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields
• Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows
• Strong expertise in HCC coding, reimbursement models, compliance regulations, and interoperability challenges
• Familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules
• Proven ability to engage with executive leaders, physicians, and practice managers to understand their business needs and align technology solutions accordingly
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met

Responsibilities

• Serve as the primary point of contact for practice groups, proactively engaging with them to understand their clinical, financial, and operational challenges
• Identify gaps in existing solutions and translate customer feedback into actionable insights for product and engineering teams
• Facilitate strategic discussions to help practice groups navigate value-based care models, reimbursement strategies, and regulatory changes
• Attend on site and remote meetings with customers to understand customer goals, and align those with current utilization and potential opportunities to expand or enhance utilization. Conducting follow ups as designated
• Connect practice groups with the broader PointClickCare ecosystem, helping them leverage data and tools across SNFs, ALFs, hospitals, ACOs, and payers
• Map practice group needs to PointClickCare’s capabilities, ensuring solutions are aligned with both short-term challenges and long-term growth objectives
• Act as an internal advocate for practice groups, ensuring their needs are considered in product roadmaps and solution development
• Maintain deep expertise in coding changes, reimbursement models, compliance requirements, and regulatory shifts impacting practice groups
• Stay ahead of emerging trends in value-based care, risk adjustment (HCC/RAF), interoperability, and care coordination
• Represent PointClickCare at industry events, conferences, and webinars, positioning the company as a thought leader in the practice group space
• Work closely with Product, Sales, Customer Success, and Marketing teams to refine messaging, support go-to-market strategies, and drive adoption of new solutions
• Provide strategic input on how PointClickCare can enhance interoperability and streamline data flow between practice groups and other healthcare stakeholders. Act as a connector between departments, ensuring insights from practice groups drive product innovation and operational improvements

Preferred Qualifications

• 10+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields
• Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows. And familiarity with existing PCC solution sets
• 3+ years of experience in value-based care, risk adjustment, or physician practice operations, with a strong focus on HCC coding, reimbursement strategies, and compliance frameworks
• Expert knowledge of CMS risk adjustment methodologies, including HCC coding (V24/V28 models), RAF scoring, and Medicare Advantage payment structures
• Deep familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules
• Experience with EHR data workflows and interoperability standards, such as FHIR, HL7, ADT feeds, and payer-provider data exchange
• Proven track record of advising ACOs, D-SNPs, I-SNPs, or other risk-bearing entities on financial and clinical strategies to optimize reimbursement and reduce compliance risk
• Prior leadership experience in risk-bearing organizations, revenue cycle management, or health policy advisory roles
• Strong ability to interpret coding trends, regulatory shifts, and market pressures to inform strategic decision-making

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition