Senior Pricing Analyst II

Summary

Join Pendo’s Pricing & Packaging team as an experienced SaaS pricing & packaging analyst. You will drive pricing and packaging strategy for select Pendo products, collaborating with various teams (Product Management, Data, Sales, Revenue Operations, Legal, Finance, and Marketing). This role requires strong analytical skills, experience in B2B SaaS pricing strategies, and the ability to distill insights into actionable steps. You will conduct market research, develop pricing collateral, and present recommendations to senior leadership. The ideal candidate will have a proven track record of success in a fast-paced environment and be comfortable working independently and cross-functionally. Pendo offers a dynamic and fun work culture with competitive compensation and benefits.

Requirements

• Bachelor’s degree from an accredited institution
• Minimum of five (5) years of experience in pricing strategy, preferably in the B2B SaaS space
• Proven experience developing and implementing pricing strategies
• Experience conducting pricing & packaging market research studies
• Strong analytical skills and and comfort distilling insights into actionable steps for senior leadership
• High level of attention to detail and ability to juggle multiple projects at once
• Proven ability to effectively collaborate and communicate across cross-functional teams
• Able to identify and develop solutions to complex problems from a strategic and operational perspective

Responsibilities

• Drive Pricing and Packaging strategy for select Pendo products that is aligned with customer value and optimizes for future growth
• Work with Product Management to understand product roadmap and feature functionality to develop pricing and packaging recommendations
• Work with Data to identify areas of opportunity to optimize pricing & packaging
• Partner with Sales and Revenue Operations to provide strategic and analytical support
• Keep an eye on the market and competition to keep us a step ahead and understand which product levers we’re in the best position to monetize
• Develop Pricing and Packaging collateral and tools in the form of presentations, FAQs, etc. to enable the Sales and Revenue Operations teams
• Establish and operationalize pricing processes to maintain pricing governance
• Drive pricing research via customer and 3rd party surveys, customer and prospect interviews and internal data analysis
• Liaison between Operations, Legal, Product, and Finance to manage and deploy all SKUs
• Collaborate with product and marketing leaders on internal and external communication, and sales enablement. Similarly, collaborate with the business operations team on systems changes, SKU development and adjustments in Salesforce. Collaborate with Data and Revenue Operations on dashboards and reporting
• Present Pricing and Packaging insights and recommendations to senior leadership

Preferred Qualifications

• Consulting experience, specifically in Pricing & Packaging strategy
• Experience with Qualtrics and Salesforce
• Knowledge and experience with pricing research methodologies (e.g. van Westendorp, Gabor Granger, MaxDiff, conjoint)

Benefits

• Competitive compensation, including equity & company bonus
• Competitive health benefits package, including medical, dental, and vision
• 401k (including company match)
• Monthly wellness stipend
• HSA company match
• Flexible PTO
• Paid parental leave
• Catered meals & office snacks