Intercom is hiring a
Senior Product Designer in United Kingdom

Summary

The job is for a Senior Product Designer at Intercom, an AI-first customer service platform. The role involves leading product design work, collaborating with other designers, defining and evolving product roadmaps, and working closely with engineers to ship ideas. The company values diversity and offers benefits such as competitive salary, equity, lunch, regular compensation reviews, life assurance, comprehensive health and dental insurance, open vacation policy, flexible holidays, paid maternity and paternity leave, cycle-to-work scheme, MacBooks, and a diverse work environment.

Requirements

• Experience designing digital products and systems, not just websites. You have helped ship products that solve real problems, and that people use
• An appreciation of the entire product development process, from problem solving and system modelling, through to detailed UI, visual, and interaction design
• Ability to design polished, high-fidelity mockups of your solutions using modern design tools such as Figma and Sketch
• Ability to create interactive prototypes using tools like Figma, Framer, Invision, and Keynote, or in the browser with HTML, CSS, and JavaScript
• Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems
• Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics
• A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better. A balanced sense of optimism and humility

Responsibilities

• Act as a leader within the Product Design team, collaborating with other designers to make their work and the whole team better
• Work through design problems from beginning to end, translating insights from research and analytics into concepts that form disruptive new products and features, and designing the detailed workflows and interactions required to make them a reality
• Collaborate with designers across the organisation to raise the quality bar and continuously improve Intercom’s design processes, principles, and tooling
• Sketch and prototype ideas to quickly assess their viability, and design the fine-grained details of components, interactions, and transitions
• Partner with product managers to define and evolve product roadmaps
• Work closely with engineers as you build, iterate on, and ship ideas
• Write about, present, and share what you’re learning, both internally and with the wider community via our blog, books, and events

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done