Senior Product Designer, Automations

Summary

Join Jobber's Product Development team as a Senior Product Designer and play a key role in shaping the future of automation for small businesses. This remote-first position, based in Canada or the US, offers the chance to lead UX strategy, conduct user research, and design scalable automation patterns. You will leverage AI to create dynamic customer experiences, mentor other designers, and contribute to a high-quality user experience across the product ecosystem. The ideal candidate possesses 3-5 years of experience in designing web or mobile SaaS products, expertise in qualitative and quantitative research, and a strong understanding of UX/UI principles. Jobber offers a competitive salary, equity rewards, health and wellness stipends, retirement savings matching, and an extended health package.

Requirements

• Have 3-5 years professional experience as a designer in a team setting working with web or mobile SaaS products in a similar area of automation, AI or workflow management
• Have experience leading qualitative and quantitative research methods to substantiate and validate their design thinking
• Has strategic chops and is able to navigate ambiguity proactively and effectively
• Displays an understanding of the difference between a good and bad user experience and influences positive change to the latter
• Showcases mastery of the tools needed for their craft, and knows which tool to use and when (we use Figma, Figjam, ChatGPT, pencil and paper and a few others)
• Possesses expert visual and interaction experience that can be seen in your shared portfolio
• Has the curiosity to dig into customer pains and come out the other end with beautiful solutions and engaging experiences. You won’t always have success in what you make, so seeing the positive side of failure will drive you forward
• Has an understanding of the constraints and opportunities of designing for the web and mobile
• Has experience leveraging LLM, or other AI-based technologies in their work as well as in the product experiences they create
• Have an understanding of the constraints and opportunities of designing for the web and mobile platforms
• Is an expert in collaboration! Design is all about communication; next-level communication skills, including written, verbal, and visual are a must

Responsibilities

• Be part of a product group, striving to deliver creative solutions across our product ecosystem
• Contribute to, and often lead UX strategy within in close partnership with your Product Owner
• Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings
• Shape and build scalable automation patterns through a design process that includes customer research studies, wireframes, flow journeys, interface designs and detailed specifications
• Set a design vision for your team and stakeholders through understanding the customer and executing on big ideas, to inform the product roadmap
• Leverage AI to create dynamic and personalized experiences for our customers
• Ensure your team and other teams are delivering a high-quality, thoughtful and thorough user experience with all of the work they release
• As a Senior Designer you will mentor, mold, and provide feedback to other designers across the organization at Jobber as they strive for similar outcomes within their product areas

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family