Senior Product Designer, AI Go-To-Market

Summary

Join HubSpot’s Design Team and be part of the Flywheel Product Line, focused on leveraging AI to enhance customer service and GTM team operations. You will contribute to building an AI concierge for customer support, integrating AI-first tools into core products to improve GTM team efficiency, and developing experiences for HubSpot's global partner ecosystem. This role offers a unique opportunity to design cutting-edge AI experiences, make a significant business impact, and work on platform-scale initiatives. The work involves complex design challenges across various modalities and interfaces, requiring systems thinking and visual execution expertise. You will collaborate with cross-functional teams and utilize AI to enhance design processes and create personalized customer experiences.

Requirements

• Proven product design craft expertise: To stand out in the application process, share a portfolio that showcases depth of craft, systems thinking, and measurable impact on users and the business, especially in complex, scalable, or platform environments
• Collaborative leadership: A history of influencing outcomes across disciplines by building trust, driving alignment, and championing user-centric solutions
• Systems and scale thinking: Passion for connecting the dots across products and platforms, designing experiences that grow with our customers and business needs
• Adaptability & change readiness: Comfort with ambiguity and a proactive mindset in the face of change. You’re energized by new challenges and thrive in a dynamic, evolving environment
• AI curiosity: Excitement to work with (and continue learning about) AI - whether to elevate customer experiences or optimize how we design and deliver
• Growth mindset: A genuine drive to constantly learn, share knowledge, and help yourself and others get better, every day

Responsibilities

• Lead complex projects: Drive complex design initiatives and create cohesive and frictionless user journeys from discovery to launch and iteration
• Design for scale: Develop and evolve UX patterns, systems, and frameworks to guarantee both consistency and innovation across our product ecosystem
• Define what’s next: Drive strategy and vision work to shape major initiatives across HubSpot’s GTM
• Craft with AI: Utilize AI to expand design explorations, prototyping, and research. Craft AI first experiences, including agentic and conversational experiences, improving efficiency for our internal go-to-market teams and creating personalized self-service experiences for our customers
• Collaborate & lead across functions: Foster deep partnership with Product Managers, Engineers, UX Researchers, Content Designers, Product Designer, and our Go to Market, Finance and Strategy Partners
• Measure & iterate for real Impact: Define success metrics, validate with analytics and qualitative insights, and iterate relentlessly for both user value and business outcomes
• Foster a bold, inclusive culture: Elevate team craft, mentor others, share feedback, and help define what’s next for Flywheel at HubSpot

Benefits

Remote work, flexible hours