Senior Product Manager

Summary

Join the MBTA's Technology Innovation Department (TID) as a Senior Product Manager, splitting your time between the LAMP and Transit Data teams. You'll manage the LAMP product roadmap, prioritizing features based on data and user research, and collaborate with engineering and stakeholders. For Transit Data, you'll contribute to specific product initiatives. Success requires systems thinking, empathy, attention to detail, and strong communication skills. The role offers flexibility with remote or hybrid options, and compensation is competitive.

Requirements

• Systems thinking
• Empathy
• Attention to detail
• Organization
• Communication
• Approximately 3-5 years of professional experience in product management
• Experience managing products that involve a combination of software, design, stakeholder, and/or vendor management
• Experience with complex data systems and architectures
• Experience with Agile methodologies
• Experience achieving buy-in from internal and external stakeholders
• Ability to define a hypothesis and approach both quantitative and qualitative data to find your own answers
• Excellent oral and written communication skills, and the ability to translate both for different audiences
• Familiarity with modern task management and comms tools such as Asana and Slack
• Formal education in product management, city planning, computer science, construction, engineering, economics, data science, public administration, or a related field

Responsibilities

• Build and execute on a product roadmap
• Develop, document, and clarify the problems the product solves for in a roadmap
• Ensure work aligns with MBTA and Technology Innovation priorities
• Maintain a prioritized product backlog
• Leverage quantitative data and user research to prioritize work
• Prioritize work from sprint to sprint and maintain a backlog of tasks in collaboration with research, design, tech and program teams
• Effectively communicate priorities and acceptance criteria across levels and job functions
• Develop a deep understanding of user and stakeholder priorities
• Become familiar with the needs of your users and stakeholders and how to communicate about those things with your product team and with MBTA leadership
• Develop a deep understanding of transit data
• Become familiar with the technical architecture and features of LAMP & Transit Data applications, including the GTFS specification
• Put riders first
• Prioritize the needs of users throughout the delivery process, in partnership with the program and product development teams

Preferred Qualifications

• Experience or interest in public transit, public service, or building accessible technology
• Experience with data analytics methodologies & tools (such as Splunk & Tableau), including the ability to analyze, interpret, and visualize data to glean insights and inform decision-making

Benefits

• Remote or hybrid work option
• Pay rate range is $80 - $102 per hour (W-2), up to 1880 hours per year