Senior Product Manager

Summary

Join Steer, a leader in automotive repair software, as a Senior Product Manager to build innovative solutions and drive business growth. You will develop and communicate product strategy, build and maintain the product roadmap, lead cross-functional teams, conduct market research, and collaborate with customers and partners. This high-visibility role will shape the future of Steer's platform and redefine success for auto repair businesses. The role is mostly remote with monthly meetings in Waltham, MA, and requires East Coast (US) residency. You will be responsible for optimizing workflows, strengthening customer relationships, and driving business growth. Steer offers a collaborative and innovative work culture with opportunities for career growth and development.

Requirements

• 5 years of product management experience with Enterprise or SaaS, delivering end-to-end products from ideation to launch
• Undergraduate degree (Computer Science, Business, Economics, Marketing, or similar) or equivalent experience
• Usability/UI optimization experience
• Consistent track record of delivering products with global, cross-functional teams - engineering, design, sales, marketing and partnerships
• Excellent communication and storytelling skills to communicate sophisticated topics to diverse set of both technical and business collaborators
• Analytical skills to make data-driven decisions (e.g. analyze product usage)
• Obsessed with detail, have good logical, sound analytical and numerical capabilities
• Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback
• You consistently view things from the user's perspective and are always striving to improve in this area

Responsibilities

• Develop and communicate a clear product strategy that aligns with your squad’s goals and objectives
• Build and maintain a product roadmap that outlines the product's development journey and milestones from conception to launch
• Lead and encourage cross-functional teams, including engineers, designers, marketers, sales, and customer success to build and launch high-quality solutions
• Conduct market research and analysis to find opportunities, trends, and customer needs
• Talk with customers on an ongoing basis to maintain a deep understanding of their needs and preferences
• Drive a tailored and business value-aligned technology evaluation process, driving real growth and CX improvements
• Collaborate closely with prospects, channel partners, our sales and customer success teams to deliver solutions and channel feedback to inform and improve the product
• Champion creative solutions to build a process and partnership that is grounded in customer empathy, and product best practices in a high-paced start-up environment

Preferred Qualifications

• SaaS experience
• Experience working with small business owners
• Pendo experience or similar
• Tableau, PowerBI, or similar
• SQL skills

Benefits

• 100% remote
• Health, Dental & Vision Insurance
• HSA and FSA options
• 401k
• Flexible PTO with 15 days minimum per year
• Health days
• Generous Parental Leave
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative and innovative work culture
• Opportunities for career growth and development