Senior Product Manager - Partner Resell

Summary

Join Vonage and contribute to the innovation of cloud communications for businesses globally. As Partner Resell Product Manager, you will be responsible for developing and managing product availability, provisioning, and billing for UCaaS & CCaaS products. You will empower internal teams and external resellers by managing billing systems and efficient product provisioning. This role involves defining pricing and billing strategies, enhancing internal functionalities, and collaborating with partners to gather insights and improve products. You will also define the strategic direction for administration and reseller experiences, aligning with business goals, and collaborate with various teams to ensure successful product delivery. Finally, you will partner with marketing, sales, and customer success teams to develop go-to-market strategies and represent the product at industry events.

Requirements

• A strong drive to learn, grow, and tackle challenging domains within product management
• At least 5 years of experience in product management
• Experience working within the telecommunications reseller / channel sales market
• Experience working with resell telecommunication billing & product provisioning systems
• Proven ability to balance the needs of existing users with opportunities for innovation
• Excellent written and verbal communication skills and a collaborative mindset
• Fluency in English

Responsibilities

• Own the development and continuous improvement of the partner resell product catalogue, pricing, billing & product provisioning systems
• Enhance internal provisioning and account management functionalities to ensure a streamlined administration experience
• Define and implement pricing & billing strategies
• Develop and refine capabilities that empower Partner Resellers to market, resell and effectively support the Vonage products
• Collaborate with reseller partners to gather insights and translate their needs into actionable product enhancements
• Create tools and processes that simplify reseller onboarding, training, and ongoing engagement
• Define the strategic direction for administration and reseller experiences, aligning with overall business goals
• Gather and prioritize requirements from cross-functional teams, ensuring that both technical feasibility and market demand are met
• Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence
• Partner with Marketing, Sales, and Customer Success to develop effective go-to-market strategies
• Support the creation of product collateral such as FAQs, user guides, and training materials
• Represent the product at industry events, webinars, and reseller meetings to drive adoption and awareness
• Work closely with internal stakeholders and external partners to understand the evolving needs of administration and reseller users
• Monitor industry trends and competitor offerings to keep our product suite competitive and forward-thinking
• Balance new feature development with maintaining a seamless experience for existing users

Preferred Qualifications

• Domain expertise in CCaaS or UCaaS is a benefit
• Experience working on administration or reseller capabilities is a plus
• The position can be carried-out remotely from anywhere in Poland, however living close to Wrocław is a plus