Bilingual Software Support Technician

Summary

Join Seagull Software, a global leader in real-time item-level visibility and label management solutions, as a Software Support Technician. This full-time, remote position based in Spain offers a competitive salary and benefits package. You will provide world-class technical support to customers via phone, email, and chat, troubleshooting issues related to BarTender enterprise software and third-party applications. Collaborate with various teams, contribute to the knowledge base, and identify opportunities for product improvement. The ideal candidate possesses strong technical skills, excellent communication abilities in French and English, and a passion for customer service. This is a permanent contract with flexible work arrangements.

Requirements

• A good working knowledge of Windows, applications and printers
• Ability to communicate clearly and effectively in French and English
• Ability to quickly learn and work with new software
• Problem-solving ability and active listening skills
• Excellent customer service skills
• Technical Support experience
• Ability to successfully collaborate with different teams, as well as being self-motivated to work individually

Responsibilities

• Engage with our customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting, and resolving technical issues. relating to our BarTender enterprise software and third-party applications
• Seek assistance from senior technicians or pass the case to them as needed
• Research and answer questions from resellers and end users about our software’s capabilities
• Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers
• Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming
• Play a vital role in suggesting improvements to our product
• Work closely with other departments, including Engineering, IT, QA and Sales
• Above all, provide a World-Class customer experience

Preferred Qualifications

Computer Science Degree or Technology Certification or self-taught

Benefits

• Competitive salary and half-year bonus based on performance
• Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation
• Work in an international, dynamic and passionate environment with a great company culture
• Join a growing and stable international company
• Office located in Madrid
• Company paid Private Medical Insurance and life insurance
• Flexible compensation benefits program (Transportation card, Lunch tickets etc.)
• Professional training, and development opportunities available