Senior Product Manager, Payments Intelligence

Summary

Join Cleo as a Senior Product Manager for Payments Intelligence and take ownership of payment systems that optimize how and when payments are taken. This pivotal role focuses on reducing payment arrears, minimizing churn, and controlling costs while maintaining customer trust. You will collaborate with cross-functional teams, including engineers, ML engineers, and analysts, to enhance payment systems and lead strategic initiatives balancing user trust, revenue, and cost efficiency. The ideal candidate possesses strong ML acumen, consumer product insight, and experience launching complex payment systems. Cleo offers a competitive compensation package, flexible work arrangements, and a variety of benefits, including equity, paid time off, and professional development opportunities.

Requirements

• Demonstrated experience collaborating with ML teams to optimise decision engines, translating business objectives into ML-driven outcomes
• Proven background in dynamic consumer-focused product companies, with a strong sense of how to align customer needs with business impacts
• Experience launching complex payment systems and crafting long-term experimentation plans
• Deep familiarity with success rate metrics, COGS, and LTV, with the expertise to influence them positively
• Comfort discussing technical details such as APIs, retry logic, and the strategic reasoning behind US payment regulations

Responsibilities

• Direct the end-to-end repayments strategy, designing and refining payment flows to boost success rates while maintaining a seamless customer experience and keeping COGS under control
• Address high-stakes challenges by developing intelligent retry logic and recovery workflows, thus safeguarding revenue and preventing customer alienation
• Conduct detailed analyses of payment success rates, processing fees, and cost trade-offs to optimize Cleo’s payment architecture and methods
• Guarantee compliance with complex US payment regulations, including NACHA rules and card network policies
• Partner with teams across ML, engineering, analytics, compliance, commercial and customer support to scale systems that handle millions of transactions daily
• Combine empathy and pragmatism to create transparent payment processes that align with customer expectations and enhance trust

Preferred Qualifications

• Deep understanding of US payment mechanisms, including ACH, recurring payments, card-on-file systems and experience with open banking payments
• Familiarity with major payment processors
• Experience in fintech or subscription-based models

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme