Senior Product Manager, Setup

Summary

Join 1Password as a Senior Product Manager to lead the Setup team, focusing on onboarding, activation, and user education. You will be responsible for the strategic vision, development, and execution of related features. This role requires deep technical understanding and collaboration with various teams. Success in this position demands strong problem-solving skills, effective communication, and a customer-centric approach. The position is remote within Canada and the US. Competitive salary and benefits are offered.

Requirements

• 6+ years of experience owning a product or a set of features and being responsible for its ultimate success with at least 4 years of SaaS experience
• Track record of shipping and improving software and driving business impact through the feature/product you owned
• Radical ownership of the problem space. You identify problems and you make them go away
• Experience working to deliver technical solutions that are used as the foundation to deliver features to customers
• A good understanding of security, technology and infrastructure trends that drives and influences customers to need to integrate solutions
• An action-bias that won’t wait to create change
• Obsession with internal customer problems
• Represent the voice of the customer to motivate the team
• Strong presentation and leadership skills
• Excellent verbal and written communication skills that scales from technical to non-technical
• Ability to inspire and bring together different teams and stakeholders to drive forward, solve problems and remove roadblocks
• Ability to prioritize tasks and use data - both qualitative and quantitative - to drive decision-making

Responsibilities

• Lead the strategic vision, development, and execution of features related to Onboarding, Activation, and User Education
• Define and complete 1Password’s product portfolio strategy focusing on all aspects of platform stability, quality, performance, and distribution
• Take a holistic view of a customers' needs that cross buyers, users, and administrators
• Work with Engineering, Design, Marketing and GTM teams to ensure quality, security and usability of the service
• Set and champion the high bar for our products
• Excel at prioritization, collaboration and communication, while holding yourself and others accountable for measuring quality and business results

Preferred Qualifications

• Background and experience in the fields of user privacy, security, identity and access management are a plus
• Excellent presentation skills and experience training internal teams as part of bringing products to market, particularly the sales, support and customer success teams

Benefits

• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, 401k and many others
• Generous paid time off
• An equity grant
• Participation in our incentive programs
• Health, dental, RRSP and many others