Senior Product Manager

Summary

Join Swiftly, a leading transit data platform company, as a Senior Product Manager. You will be responsible for developing and launching native mobile and web SaaS products for transportation agencies and riders. This role requires 5+ years of experience in product management, specifically with B2B SaaS products and mobile app development. You will collaborate with cross-functional teams, conduct user research, and ensure product success. The position offers a competitive salary, stock options, comprehensive benefits, and a flexible work environment. The role is open to candidates in the US and Canada, with some travel required.

Requirements

• You are a seasoned software Product Manager with 5+ years in product management
• B2B experience required, consumer experience a plus
• You have substantial experience working on mobile apps, especially on Android, as well as web-based products
• You have taken products from conception through launch and optimization, and are comfortable with all phases of the product lifecycle
• You have extensive experience collaborating with designers and engineers in an iterative, continuous-discovery and continuous-delivery environment
• You have extensive experience collaborating with diverse groups of customers and customer-facing teams to go beyond feature requests and deeply understand needs and constraints
• You’ve been accountable for the customer and business outcomes of your products. You measure success, learn from your failure, and have the data to prove it
• You’re based in the US or Canada and are excited for some travel, because visiting these customers is the best way to learn about their needs. Plan for a 2-day trip every month or two in addition to the company-related travel mentioned below
• You have experience developing an enterprise solution that includes devices, mounts, accessories, mobile device management, etc, and you care just as much about this part of the customer experience as for the software
• You have experience partnering with engineering to set up a QA and acceptance testing practice adapted to the unique challenges of mobile apps. You’re excited to hit the road with our app in hand in order to get a realistic end-user experience
• You delight users to solve customer problems to grow the business, and you bring others along that journey through vision, evidence, and persuasive communication
• You care a lot about making public transit better, in the US and around the world

Responsibilities

• Synthesize quantitative and qualitative data to identify and prioritize among product opportunities
• Conduct user and market research to explore and elucidate the problem space
• Collaborate on ideation and prototyping to explore the solution space and converge on the most promising solutions
• Identify feasibility, usability, value, and business viability risks and proactively mitigate them, with particular focus on value and viability
• Champion iteration, agility, and rapid course-correction in response to data
• Devise smart success metrics and habitually measure success with honesty and curiosity
• Ensure the team always has a refined backlog that's clear, actionable, and aligned with user needs and business goals
• Lead or participate heavily in all team ceremonies
• Partner with marketing to figure out the best way to bring products to market
• Form a strong two-way collaboration with customer-facing teams, empowering them with product knowledge and context so they can win business and make customers succeed, and incorporating the insights they gain through daily customer interactions to strengthen our product plans
• At the end of the day: ship useful, engaging, beautiful products to our customers and make those products succeed

Preferred Qualifications

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact

Benefits

• Competitive salary
• Stock options for every employee
• Medical, Dental and Vision
• 401k with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with a required minimum
• Flexible work environment
• 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024
• 8 fully paid weeks of leave for child birth/adoption