Senior Product Manager, Trust & Safety

Summary

Join GameChanger, a remote-first tech company based in New York City, as a Senior Product Manager to define the 'Trust and Safety' strategy, shape the team, and influence the business to ensure user safety and community well-being.

Requirements

• 4+ years experience in product managing software technology products, with a focus on trust & safety products
• Demonstrated experience in planning and executing large scale projects with a track record of building relationships, influencing, and inspiring all levels of the organization
• Solid understanding of the trust & safety space and a knowledge of what makes for a best in class experience informed by user needs
• Exceptional communication and storytelling skills, including written, verbal, and numeric communication. You should have the ability to communicate complex technical ideas and to engineering and non-engineer audiences
• Must possess strong SQL skills and be comfortable with self-service data analysis to support decision-making in a product context
• Demonstrated strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of users
• You have proven experience working with compliance and legal teams

Responsibilities

• Work closely with cross-functional partners to define a product strategy for GameChanger’s products and processes that meets our business objectives and improves our customers’ experience
• Create and maintain a detailed product roadmap, prioritizing features to support new features, tooling, and reporting based on customer interactions, market analysis, and industry needs
• Own end-to-end 0-1 product development, from ideation through launch and support, working closely with your engineering, design, and customer experience counterparts to deliver new products and product enhancements
• Define and track key performance indicators related to Trust & Safety broadly as well as product features and processes; iterate on product experiences based on data-driven insights to measure product performance and guide future work
• Collaborate with legal and compliance teams to develop and implement policies that support user safety while ensuring compliance with regulations

Benefits

• Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY
• Unlimited vacation policy
• Paid volunteer opportunities
• WFH stipend - $500 annually to make your WFH situation comfortable
• Snack stipend - $60 monthly to have snacks shipped to your home office
• Full health benefits - medical, dental, vision, prescription, FSA/HRA., and coverage for family/dependents
• Life insurance - basic life, supplemental life, and dependent life
• Disability leave - short-term disability and long-term disability
• Retirement savings - 401K plan offered through Vanguard, with a company match
• Company paid access to a wellness platform to support mental, financial and physical wellbeing
• Generous parental leave
• DICK’S Sporting Goods Teammate Discount