Senior Product Support Engineer

Summary

Join Altium as a Senior Applications Engineer and provide technical assistance to customers and sales managers. You will manage priority customer issues, support team members in troubleshooting, and create various types of technical content, such as online help and video tutorials. This role requires a Bachelor’s degree in a relevant engineering field, strong Altium product expertise, and 6+ years of experience as an Altium Applications Engineer. Excellent communication and presentation skills are essential. The position offers competitive compensation, benefits including medical, dental, vision, and retirement plans, and opportunities for professional development. Occasional travel is required. Altium is a growing, debt-free company committed to innovation and employee growth.

Requirements

• Bachelor’s degree in Electrical or Electronics or Computer or Mechatronics Engineering
• A solid understanding of electronic design software, verification and automation
• Strong Experience with Altium products is a requirement
• Fluent in English
• Excellent Verbal and Written communication skills
• Ability to regularly Mentor and Assist Applications Engineers
• Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions
• Willingness and ability to travel as required with short or no notice
• Be driven, self-managed, and motivated

Responsibilities

• Take ownership and support a prioritized customer base and accounts defined by management
• Responsible for providing escalation resources and documenting/disseminating information for broader consumption surrounding technical issues as raised by Applications Engineering, Technical Marketing, Sales Management, and R&D
• Supporting entire customer base through a variety of mediums, with a focus on FAQ, Knowledge Base Articles, Online Help and Community Forum participation
• Log all issues, updating activities to tickets, and escalated tickets
• Creation of various types of topic based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides and more
• Provide Live coaching and assistance to team members
• Early access to pre-released products and features for testing and preparing for Technical Teams
• Maintain a high level of knowledge and professionalism

Preferred Qualifications

• 6+ years previous experience as an Altium Applications Engineer
• Previous Experience in Technical Support role
• Fluency in additional languages
• Understanding of Data Management applications (i.e. PLM, ERP, MRP, PDM)
• Experience with Complex PCB Simulation/Signal Integrity/Analysis
• Experience in technical demonstrations and presenting training materials

Benefits

• Medical, Dental, Vision Plans and HSA and FSA accounts
• Basic Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Employee referral and employee-of-the-month programs
• Home internet allowance
• Professional development support
• Free lunch, snacks, and drinks in the office
• Free parking