Senior Professional Services Consultant

Summary

Join WalkMe's dynamic team as a Professional Services Consultant and play a key role in implementing our Digital Adoption Platform (DAP) for clients. You will design, build, and implement interactive experiences to enhance user onboarding, accelerate feature adoption, and drive business impact. Collaborate with customers to understand their needs and recommend solutions, lead end-to-end projects, and conduct training sessions. This role requires strong problem-solving, communication, and project management skills. The ideal candidate has 7+ years of experience in Professional Services and a strong understanding of user behavior and engagement. A background in SaaS and familiarity with HTML, CSS, and JavaScript are beneficial.

Requirements

• Strong understanding of user behavior and how to improve user engagement through WalkMe
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success
• 3+ years of SaaS experience

Responsibilities

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties
• Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Preferred Qualifications

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus
• Experience working in an agile development environment is a plus
• Bachelor's degree in a relevant field preferred

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance