Senior Consultant

Summary

Join MCA Connect's Managed Services team as a Dynamics 365 Finance and Operations Supply Chain T&L Support Consultant, delivering exceptional customer service and resolving Dynamics 365 ERP application issues. You will be responsible for troubleshooting and resolving issues, working with customers and team members until resolution. Your primary focus will be on Sales and Marketing, Procurement and Sourcing, Inventory Management, Master Planning, and Warehouse Management modules, but other modules and basic Dynamics 365 ERP functionality are expected. You will also contribute to improving operational metrics and developing business cases. This role requires strong problem-solving skills, excellent communication, and the ability to work independently and collaboratively. The position offers opportunities for professional growth and development within a supportive and award-winning company.

Requirements

• Minimum of 5 years Dynamics 365 ERP Manufacturing/Supply Chain experience
• Minimum of 2 years of Dynamics 365 ERP implementation experience
• Minimum of 2 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment)
• Minimum 5 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP T&L certification within first 90 days of employment
• Strong industry experience within Supply Chain or Materials Management
• Experience with implementing and supporting advanced warehouse (WMS) functionality
• Working knowledge of transportation management systems (TMS)
• Working knowledge of industry specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Ability to travel up to 50%
• Bachelor’s Degree or equivalent combination of education and experience
• English: Fluent
• Valid Driver’s License

Responsibilities

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high quality solutions
• Effectively communicate to customers, partners, team members, and management
• Support team members
• Develop whitepapers, best practice knowledge base, and articles
• Create, develop, and deliver proactive services with the use of new features or common repetitive areas
• Maintain effective customer relationships
• Log incidents and document communications in CE
• Follow established standards & methodologies
• Optimize individual utilization
• Continue your professional education by setting specific annual training goals
• Participate in larger project initiatives and lead process area-specific workstreams
• Design and document functional specifications for warehouse operations within Dynamics 365 Supply Chain Management, including picking, packing, shipping, receiving, put-away, and inventory counting
• Configure and customize Dynamics 365 warehouse management module based on the defined requirements, including setting up warehouse locations, reservation hierarchy, wave, work, location directives, mobile device and labels
• Provide comprehensive training to business process owners on the warehouse management functionalities within Dynamics 365, including system navigation, configuration, process, and key features

Preferred Qualifications

• Dynamics 365 ERP 2012 experience
• Bachelor’s degree in Supply Chain Management, Operations Management or related field
• Microsoft Dynamics 365 ERP Certification in at least one other module
• Experience with other Dynamics 365 ERP Modules
• Experience with Landed Cost
• Experience with SPS EDI, RF Smart, or other ISVs a plus
• APICS CPIM or CSCP

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support