Senior Project Manager

Summary

Join Counterpart Health as a Senior Project Manager, EHR User Integrations and play a critical role in onboarding new users and upgrading existing ones to our innovative primary care tool, Counterpart Assistant. You will manage the end-to-end project lifecycle, serve as the primary point of contact for users, and coordinate technical integration details. This role requires expertise in project management, EHR application integrations, and technical troubleshooting. Success involves developing project plans, monitoring progress, ensuring seamless integration experiences, and collaborating across departments. The first 90 days will focus on learning the integration process, while the following six months will concentrate on upgrading existing users. Long-term success is measured by consistent, fast, and on-target delivery of customer integrations.

Requirements

• You have a minimum of 5+ years of experience in technical project management
• You have a minimum of 3+ years of experience working with EHR integrations
• You are an expert in project management processes
• You are technical enough to troubleshoot and complete a web-based EHR integration autonomously

Responsibilities

• Partner cross-functionally with nearly every department to support successful integrations
• Develop end-to-end project plans and playbooks for each of our EHR integrations, as well as monitor, track, and coordinate multiple simultaneous projects across our customer base
• Quantify the progress and quality of our integration implementation program; if you cannot measure it, you cannot demonstrate how you have improved it
• Be accountable for the outcomes of integration implementation programs, finding solutions to problems and enabling successful implementations
• Use your technical abilities to monitor and address issues as they arise during integrations, ensuring users have seamless integration experiences

Benefits

• Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities
• Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions
• We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage
• We understand the importance of mental health in fostering productivity and maintaining work-life balance
• To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy
• Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location
• Developing internal talent is a priority for Clover
• We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents