Senior Project Manager

Summary

Join Granicus as a Senior Project Manager and play a key role in the successful implementation of GovQA projects for our clients. You will manage projects from start to finish, collaborate with internal and external teams, and serve as a trusted advisor to customers. This role requires strong project management skills, experience in software/tech consulting, and excellent communication abilities. You will help customers transform their public records experience, improve their online processes, and utilize the system to its fullest potential. The ideal candidate possesses a proven track record of success in a fast-paced environment and a passion for customer success. Granicus offers a remote-first work environment and a commitment to diversity and inclusion.

Requirements

• 3-5 years of directly related Project Management experience working in software/tech, specifically consulting, customer onboarding and/or training
• Understand process improvement and how to effectively apply it to the customer’s software implementation experience
• Solid understanding of Customer Relationship Management (CRM)
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• Ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• Relentless commitment to doing the most valuable work first
• Excellent communications skills – listening, verbal, and written
• Ability to work both independently and as a member of cross-functional teams, some remote
• Ability to help drive your team’s success
• Track record of functioning well in a fast-paced, dynamic environment with competing demands
• Value the importance of user experience
• Passion for customers
• Proven track record of developing and maintaining profitable and referenceable customer relationships

Responsibilities

• Manage varying sized customer projects from start to finish
• Collaborate with other Project Management colleagues on Granicus Business Processes and best practices
• Identify potential implementation risks and mitigation – as early as possible
• Serve as an advisor to the customer as they improve their online processes
• Collaborate with Implementation Consultants on requirement gathering sessions, both internal and external
• Ensure solutions meet business needs and requirements
• Prioritize initiatives based on business needs and requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Collaborate and work closely with internal partners; you will be fostering relationships with coworkers across the company to support their efforts while delivering products
• Staying up to date on the latest process and IT advancements to automate and modernize systems
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• 5+ years of experience
• People leader experience; ability to lead junior project managers
• Ability to manage large, cross-product, platform implementations from start to finish
• Experience training Project Management Teams on Best Practices, create and maintain project plans, project status reports, and relevant project documentation

Benefits

Remote work, flexible hours