Senior Project Manager, Controllership Business Operations

Summary

Join Twilio as a Senior Project Manager, Controllership Business Operations, and lead strategic initiatives across the Controllership organization. You will manage multiple high-impact projects, drive automation of operational processes, and champion change-management efforts. The Controllership Business Operations team focuses on operational rigor, process improvement, and governance, enabling cross-functional teams to execute initiatives with increased velocity.

Requirements

• 10 or more years of relevant work experience, with at least 6 years focused on project management and automation for financial operations, with a proven track record of independently assessing end-to-end processes to identify improvement opportunities
• Demonstrated success automating order-to-cash and source-to-pay processes and hands-on experience with a wide range of automation tools
• Experience across the project lifecycle (strategy>planning>execution) in finance/accounting, operations or financial systems. Demonstrated ability to anticipate and manage project risks
• Exceptional skills in structured critical thinking, problem-solving, process re-engineering, business analysis, written and verbal communication
• Consistent ability to manage and prioritize multiple initiatives while executing tactical project level tasks in a fast-paced environment
• Familiarity with project management systems and tools such as Jira, Airtable, and LucidChart
• Normal Mexico working hours with potentially some periodic stretching slightly early or slightly late to meet with people in other timezones (i.e. EMEA, APAC)

Responsibilities

• Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget
• Drive automation of operational processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed
• Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed

Preferred Qualifications

Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program