Senior Quality Performance Engineer

Summary

Join ServiceNow, a global leader in AI-enhanced technology, and contribute to our mission of making the world work better. As a Performance Test Engineer, you will play a vital role in ensuring the reliability and performance of our mission-critical software products and services. You will design, develop, and execute performance tests, troubleshoot issues, and collaborate with development and architecture teams. This role requires a strong understanding of performance testing methodologies and tools, as well as experience with various technologies and databases. The ideal candidate will possess strong analytical and problem-solving skills and a proactive approach to quality assurance. ServiceNow offers a flexible work environment and a commitment to equal opportunities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 3 to 7 years of Performance Testing and Engineering experience
• BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services
• Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
• Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
• Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
• Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
• Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
• Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions
• Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
• Proven experience with concurrency, multithreading, and distributed system architectures

Responsibilities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Provide E2E Performance testing / engineering solutions for various application / projects
• Ability to develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model
• Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions
• Improve the reliability and repeatability of performance testing
• Actively participates in and supports the software development life cycle
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice
• Communication - Clearly conveys information and ideas both verbally and written
• Ability to multi-task

Preferred Qualifications

• Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
• Worked on cloud base performance testing
• Developed utilities for automation of daily tasks