Senior Release Manager

Summary

Join the NICE CXone Mpower Proactive AI Agent Engineering team as a Release Manager, driving and coordinating all software release activities for the Proactive AI Agent platform. This pivotal role involves enhancing release management processes, increasing automation, and ensuring high-quality releases meeting a 99.99% uptime SLA. You will own the end-to-end software release process, coordinate project planning and scheduling, and lead cross-functional teams. Responsibilities include managing R&D change control, supporting ITIL processes, and supporting early customer access programs. You will also assist in developing automation and scripting to streamline the SDLC and guide software developers and business units through deployment and testing. This is a chance to work in a fast-paced, collaborative environment with endless internal career opportunities.

Requirements

• Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience)
• 4+ years in the SDLC with experience managing multiple concurrent software releases
• 1+ years of Project or Release Management experience
• Familiarity with SDLC, release readiness, and enterprise-level software applications
• Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom)
• Strong analytical and problem-solving skills with keen attention to detail
• Exceptional communication, collaboration, facilitation, and organizational abilities
• Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments
• Solid grasp of QA testing principles and ability to critically evaluate and support testing processes

Responsibilities

• Own and drive the end-to-end software release process across Proactive AI Agent teams
• Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases
• Lead cross-functional teams—including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support—for releases of varying size and complexity
• Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership
• Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations
• Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement
• Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation
• Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability
• Support releases during off-hours including nights and weekends as necessary
• Guide software developers and business units through deployment and testing processes

Preferred Qualifications

• Knowledge of Configuration Management and CI/CD practices is desirable
• Previous experience in software development or application testing is a plus

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week