Senior Renewals Manager

Summary

Join Nintex as a Renewals Manager and contribute to the success of our customers and partners. You will lead a team of renewal specialists, providing support and guidance to ensure timely contract renewals and customer satisfaction. This role involves managing renewals within your assigned region, working directly with customers and partners, and cultivating partnerships within the organization. You will also be responsible for identifying and developing new opportunities for expansion across the customer's business, actively seeking opportunities for upselling and cross-selling. This remote position offers a hybrid working model, allowing for flexibility and collaboration with colleagues both asynchronously and in person.

Requirements

• Bachelor’s degree in computer science
• Experience in SharePoint and MS SQL Server

Responsibilities

• Daily Management of Renewals within your Region. A champion to develop and mentor the team, providing development and support to the renewal specialist role. Work with individual renewal specialists on account planning, quarterly check ins, development plans and renewal strategy for Diamond and Gold accounts. Ensure renewal specialists have the ability to talk through the entirety of Nintex product portfolio
• Contract Renewals. You will be responsible for the timely renewal of all contract renewals allocated in your region. This involves working directly with customers and partners to ensure timely and accurate execution and Management of ‘Low Adoption’ and ‘At Risk’ programmes
• Cultivate Partnerships within the organisation. Ensure proper partnership with sales, customer success, operations, and legal teams to meet KPI’s
• Customer and Partner Communication. You will ensure Salesforce is kept updated for your region. Every conversation is captured, and all opportunities reflect accurately
• Customer Success. You will actively seek opportunities for upselling and cross selling. You will work with the sales team to ensure overall sales growth by Identifying and developing new opportunities for expansion across the customer’s business

Benefits

• Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community