Senior Representative I, Customer Solutions

Summary

Join ServiceRocket, a global tech-enabled services company, as a key member of our sales team based in Manila. This role focuses on identifying and driving short and long-term sales opportunities, leveraging your experience in solution selling, particularly with Atlassian products. You will build and maintain customer relationships, generate leads, manage pipelines, close deals, and ensure customer satisfaction. The ideal candidate possesses a proven track record in closing complex enterprise deals within B2B environments, strong communication skills, and experience with tech or IT services companies. ServiceRocket offers a collaborative and inclusive work environment with various benefits, including profit sharing, stock options, health insurance, retirement plans, career development programs, and generous allowances.

Requirements

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience
• Proven track record of closing large complex enterprise deals
• Proven track record working in B2B environments/marketplaces
• Experience in working with Tech or IT Services companies
• Experience in developing strategic customer relationships and partnerships
• Excellent communication, presentation and negotiation skills
• Self-motivated, results-oriented and driven to exceed expectations
• Competency in the typical back office support tools and CRM software
• Ability to work hybrid and visit customer's office as required

Responsibilities

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
• Perform prospecting activities such as cold calling and networking
• Generate leads, manage pipeline, update forecast, develop and execute account plans
• Close opportunities to achieve sales targets
• Follow up with customers regularly to ensure needs are being met and to identify opportunities
• Maintain CRM and accounts plans for customers and prospects
• Coordinate internal and external resources to improve customers' experience
• Stay current with ServiceRocket's offerings and industry trends
• Host product demonstrations, webinars and other online events to educate customers and prospects
• Illustrate the value of ServiceRocket's products and services to create growth opportunities
• Participate in brainstorming, office activities, staff meetings, and client meetings
• Research and assist with program development for existing customers and new prospects

Preferred Qualifications

Atlassian technology knowledge and experience

Benefits

• Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options : you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program : you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture