Senior Research Manager

Summary

Join Envato as a Senior Research Manager and lead our research team in driving customer-focused growth. You will define and execute research strategies, partner with various teams to deliver actionable insights, and mentor a team while conducting hands-on research. This role requires 10+ years of experience in research within the tech industry, a relevant Bachelor's degree, and expertise in qualitative and quantitative research methodologies. Based anywhere in Australia or New Zealand, this remote position offers flexibility, a MacBook Pro or HP, a home office setup contribution, generous parental leave, a colleague meetup allowance, a learning budget, a free Envato Elements subscription, and access to a holistic assistance program.

Requirements

• You have 10+ years’ experience in research focused roles within the tech industry, including leading a research function
• Possess a relevant Bachelor’s degree (e.g., Psychology, Marketing, Sociology, etc.), with advanced degrees a plus
• Strong expertise in qualitative and quantitative research methodologies, including data analysis tools like R, survey platforms like Qualtrics and qualitative user research
• Demonstrated ability to identify and deliver appropriate research projects, scope, methodology, timing and budget to a range of customer and business problems
• Proven experience managing research budgets, tools procurement, and participant incentive programs
• Skilled in building scalable research teams with a balance of process rigor, knowledge sharing, and upskilling opportunities
• Track record of managing and mentoring diverse teams, fostering collaboration, and guiding professional development
• Deep customer-centric approach, ideally with a passion for the creative industry and an understanding of its processes and technologies
• Excellent synthesis and communication skills, translating research findings into actionable, strategic insights
• Demonstrates adaptability, a continuous improvement mindset, and strong leadership in fast-paced, ambiguous environments

Responsibilities

• Define and execute a clear research strategy across Envato, identifying needs and determining the appropriate methodologies to apply, whether in-house or outsourced
• Partner with teams across the business to uncover research opportunities, deliver actionable insights, and drive decisions that shape product, marketing, and strategic priorities
• Champion research as a partner and enabler in customer-centric product development, elevating its role beyond information gathering to a strategic partner
• Lead and mentor a small but impactful research team, while empowering other teams to engage in customer discovery without compromising research quality
• Conduct hands-on research to stay connected to challenges and maintain subject matter expertise
• Synthesise customer insights across delivery teams and functions into a compelling narrative that enhances customer empathy, domain understanding, and strategic decision-making

Benefits

• We are a remote business with full flexibility for you to manage work and life as you need - outcomes are what’s important to us
• We provide MacBook Pros or HP’s for you to do your best work, as well as all your initial and ongoing tech setup to suit your individual needs
• It’s important you love your home office so we will provide a contribution towards your set up and a monthly allowance to support work from home costs
• Want to expand your family? We will support you! We offer 20 weeks paid primary carer leave (with super paid on top for the first 12 months); and 6 weeks paid secondary carers leave
• Connection is so important in a remote business. That’s why we provide you with an annual allowance to meet up with colleagues and share some food and a laugh
• Continuous improvement is encouraged and we provide an annual budget for you to put towards your learning
• We know our product is awesome so we will provide you with a free Envato Elements subscription for your side gigs and/or personal use
• Your wellbeing is paramount and we provide access to a holistic assistance program that provides support in many areas of life and health