Senior Risk Analyst

Summary

Join GoFundMe's Trust & Safety team as a Risk Analyst and contribute to a global community dedicated to helping others. In this dynamic role, you will ensure the platform remains a safe space for donations by providing high-quality email and phone support, analyzing fundraisers for fraud, verifying identities, and enforcing compliance. You will collaborate with cross-functional teams, conduct due diligence reviews, and support crisis monitoring. This position requires experience in payments or compliance, knowledge of AML/CTF regulations, and strong analytical and communication skills. GoFundMe offers a supportive team environment, competitive pay, and the opportunity to make a global impact.

Requirements

• 3-7 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
• Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
• Empathetic with a strong customer-centric mindset
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
• Ambitious self-starter with excellent attention to detail
• Fast learner, with initiative and follow through without sacrificing quality
• Strong performer, able to meet deadlines while balancing different priorities
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency
• Inquisitive with a solution-oriented mindset
• Exemplify company core values and embody team culture

Responsibilities

• Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
• Evaluate fundraiser and account attributes for unusual activity and escalate identified risks for final determination and/or next steps
• Conduct customer due diligence reviews on individuals to support escalation pathways to the Compliance team for enhanced due diligence; focusing on sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes
• Conduct due diligence and KYB reviews on organizations, including but not limited to identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations
• Collect and analyze information on an organization’s governance, operations, and financial performance
• In times of global crisis, support the Trust & Safety team to set up crisis monitoring protocols and proactively assist affected customers and other stakeholders as needed
• Support training and quality assurance reviews for BPO’s and internal teams
• Work cross-functionally with Compliance, Trust & Safety, Legal, Customer Operations, payment processor risk teams, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
• Field questions connected to customer due diligence from the Go To Market, Communications, and Public Affairs teams
• Develop a deep understanding of risk-related issues experienced on the platform

Benefits

• Market competitive pay, based on project scope, experience and other factors
• Your work has a real purpose and will help change lives on a global scale
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!