Senior Risk Investigator - KYC

Summary

Join Mercury, a thriving fintech company, as a Senior Risk Investigator, KYC. Oversee Business Process Outsourcing (BPO) activities, ensuring adherence to procedures and standards. Enhance existing queues for BPO readiness and develop new KYC/EDD controls for product launches. Collaborate with cross-functional teams to improve Mercury's KYC program through automation and 3rd party verification software. Conduct KYC/EDD reviews, handle RFI requests, and minimize sanctions exposure. Report directly to the KYC Manager and be supported by a highly functional Risk team.

Requirements

• Have 5 - 10 years of experience related to KYC, Risk Investigations, AML, or Sanctions
• Have 2+ years of experience building programs or processes
• Have a strong understanding of Financial Services (or any other highly regulated) environments
• Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
• Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
• Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
• Be accountable for accuracy of information gathered while maintaining quality control standards
• Love problem solving and making teams, products, and processes more efficient
• Be curious about the US banking system, startups, and ecommerce companies

Responsibilities

• Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
• Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
• Draft and refine desktop procedures for various KYC/EDD controls
• Assist in the creation of metric dashboards to monitor control performance and remediation status
• Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
• Conduct KYC/EDD reviews of new and existing clients
• Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
• Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
• Identify opportunities to reduce unnecessary volumes through false positive rule proposals

Benefits

• Base salary
• Equity (stock options)