Senior Salesforce Project Manager

Summary

Join BeyondTrust's Salesforce Center of Excellence (CoE) team as a Senior Salesforce Project Manager! You will manage multiple Salesforce projects, coordinating with business teams and external vendors. Responsibilities include project planning and execution, backlog prioritization, team collaboration, and stakeholder communication. This role requires 3-5 years of experience in Salesforce project management, familiarity with Agile methodologies, and strong leadership and communication skills. You'll utilize tools like Jira and Confluence, and contribute to process improvement and team mentoring. BeyondTrust offers a flexible and supportive work environment, fostering a culture of continuous learning and growth.

Requirements

• At least 3-5 years of experience as a Senior Project Manager working on Salesforce related projects
• Experience managing complex Salesforce enhancement projects, coordinating cross-functional teams, and overseeing Salesforce system integrations
• Familiarity with Agile and Waterfall project management methodologies and experience using them on Salesforce related projects
• Strong facilitation, coaching, and leadership skills. Experience mentoring project teams
• Exceptional interpersonal skills to work effectively with cross-functional teams and Business Owners
• A proactive mindset to anticipate challenges, manage risks, and develop practical solutions within Salesforce projects
• Familiarity with Salesforce tools, development processes, and integrations is required
• Understanding of QA/testing processes, version control, and sandbox management
• Experience with Jira and Confluence for project management to track, report, and optimize team performance
• Salesforce experience is required (as a user, admin, or developer)
• Strong communication and organizational skills to manage multiple priorities in a fast-paced environment
• Ability to facilitate conversations with both technical and non-technical stakeholders and keep teams on track
• Passion for promoting agility, streamlining workflows, and fostering a culture of innovation

Responsibilities

• Manage Salesforce Project Execution: Support all project phases, from scoping and planning to execution and delivery, ensuring that enhancement and integrations to Salesforce are delivered as agreed upon
• Facilitate Project Leadership: Develop and maintain project plans and performance metrics, coordinate issue resolution and project logistics, and ensure milestones are met and value is delivered within the Salesforce environment
• Support Business Backlog Coordination: Collaborate with Business Owners to maintain and prioritize the backlog. Coordinate competing business needs and align them with project team capabilities and bandwidth
• Coordinate Salesforce Project Teams: Bring together all required CoE resources (Solution Designers, Developers, Admins, and QA) and Business Project Owners to facilitate smooth collaboration, alignment, project flow, and delivery of Salesforce solutions
• Assist Vendor Relationships: Work with vendors during implementation and integration projects to ensure seamless execution and alignment with business needs
• Owner Engagement: Serve as a liaison between CoE, Business Owners, and Leadership, ensuring transparency, alignment on goals, and timely communication of progress and risks
• Salesforce Tools Management: Utilize tools like Jira and Confluence to manage workflows, track progress, and ensure project visibility
• Drive Results: Monitor and report on progress, identifying opportunities for improvement
• Remove Impediments: Act as a problem-solver, addressing roadblocks, dependencies, and escalations to ensure Salesforce projects move forward efficiently
• Collaborate Across Teams: Foster communication and alignment among the CoE and Business Owners to manage interdependencies and deliver seamless Salesforce solutions
• Process Improvement: Continuously assess and improve internal processes, fostering efficiency and accountability across teams
• Mentor and Coach: Support team development by coaching on project management, fostering accountability, and encouraging innovative problem-solving within Salesforce projects
• Process Development & Documentation: Create, maintain, and enhance process documentation, workflows, and standard operating procedures to improve team efficiency. Develop reports and presentations to communicate project updates, insights, and key metrics to stakeholders

Preferred Qualifications

• Knowledge of Salesforce DevOps tools (Copado, Gearset, or similar) and deployment best practices is a plus
• Experience with Salesforce Clouds (Sales Cloud, Service Cloud, Experience Cloud, etc.) and third-party system integrations
• PMP, Scrum, or SAFe certification is preferred
• Salesforce certifications (Salesforce Administrator, or PMP with Salesforce focus) are a plus