Senior Project Manager

Summary

Join Tines as a Senior Project Manager and lead successful professional services engagements and enterprise customer onboardings. This remote role, based in PST, requires overseeing project execution, collaborating with cross-functional teams, and managing customer expectations. You will partner with Customer Success Engineers and Managers to ensure customer adoption and value realization. The position involves managing timelines, communications, and change management, as well as developing success metrics. You will also contribute to internal projects and help shape processes in this early-stage startup. The ideal candidate possesses strong project management skills, exceptional communication abilities, and proven leadership experience.

Requirements

• Minimum of 8 years in project management, with a focus on enterprise customer onboarding and professional services engagements and previous experience leading complex or multi-tiered projects
• Experience with user acceptance testing and change management is crucial
• Exceptional verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences
• Proven leadership skills, with the ability to inspire and guide cross-functional teams towards successful project outcomes
• Familiarity with project management tools and methodologies; proficiency in tools such as Smartsheet, Vitally, Monday.com, Asana, Trello, or similar platforms

Responsibilities

• Oversee the successful execution of professional services engagements, managing project scope, deliverables, and customer expectations
• Collaborate with cross-functional teams to ensure the timely and high-quality delivery of professional services
• Create, customize and deliver customer Statements of Work after properly scoping with Customer Success Engineering
• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
• Develop and track actionable and measurable success metrics
• Project manage onboarding processes in partnership with Customer Success Management for enterprise customers, including organizing technical trainings, providing weekly progress reporting and helping plan the onboarding of multiple teams and users simultaneously
• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
• Help unblock customers and Customer Success Engineers throughout engagements
• Occasionally drive internal projects, like Product Feature Betas, Case Study Interviews, Migrations, or Data Initiatives and more

Preferred Qualifications

• Experience in enterprise-level software solutions, SaaS, or related industries is highly desirable
• High standards of excellence in project work: Every engagement is an opportunity to iterate on the next
• Natural ability to connect the dots and understand how your work fits into the broader organizational strategy
• You can align project objectives with overarching business goals

Benefits

$135-155K Salary + Equity