Senior Service Desk Administrator

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, as a Help Desk Technician! Enjoy a competitive salary (P70,000-P120,000 monthly) and work a Monday-Friday schedule (6 AM - 3 PM PHT). You will provide exceptional customer service, resolving helpdesk tickets and offering remote troubleshooting. Responsibilities include managing tickets, maintaining client documentation, and performing hardware and software maintenance. ConnectOS offers fantastic benefits, including work-from-home options, medical, dental, and life insurance, paid leave, and more.

Requirements

• M365
• M365 Admin
• NOC Skills
• Networking

Responsibilities

• Work on and resolve Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced remote troubleshooting
• Remote Hardware Maintenance and Support
• Ensure minimal downtime or interruption to staff productivity
• Answer and resolve telephone queries
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Project a professional, cooperative and courteous image when representing the company
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation is well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Review regularly scheduled/automated actions as indicated by our Processes
• Installing and upgrading anti-virus software to ensure security at the user level
• Performing tests and evaluations on new software and hardware
• Provide Desktop and printer support
• Resolve application support Issues
• Provide Network support (NOC)
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Achieve set targets
• Repairing or replacing damaged hardware
• Upgrading system to enable compatible software on all computers
• Assist with the preparation, management or deliverance of projects or tenders
• Maintenance for all clients on a Managed Service Plan (MSP) – PC, printers, phone system
• Password/Access Support

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities