Remote Senior Service Now Developer III
at Rackspace Technology

Summary

Join Rackspace Technology to push the boundaries of cloud development and be a part of our journey to create cutting edge solutions.

Requirements

• Deep understanding of the ServiceNow platform, including core modules like IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other specialized modules
• Hands-on experience with ServiceNow development, including creating and customizing forms, workflows, and user interfaces
• Proficiency in ServiceNow’s scripting languages, primarily JavaScript, GlideScript, and familiarity with ServiceNow’s API
• Experience in developing and customizing ServiceNow applications using client scripts, business rules, UI policies, UI actions, and script includes
• Experience integrating ServiceNow with external systems using REST/SOAP web services, LDAP, JDBC, and other integration methods
• Ability to work with ServiceNow Integration Hub and build complex workflows that connect ServiceNow with other platforms
• Strong understanding of ITIL and experience automating ITIL processes within ServiceNow
• Expertise in setting up and configuring Service Now connections across various environments (e.g., AWS, Azure, GCP, on-premise)
• Experience designing and implementing automated workflows, including approvals, notifications, and escalations
• Ability to develop custom applications within the ServiceNow platform, including custom tables, UI pages, and widgets
• Experience with ServiceNow’s App Engine and the ability to create scalable and maintainable applications
• Experience with developing and customizing the ServiceNow Service Portal, including creating custom widgets, pages, and themes
• Proficiency in HTML, CSS, and React (or other JavaScript frameworks) for front-end development
• Strong knowledge of Configuration Management Database (CMDB) and experience managing and configuring CMDB within ServiceNow
• Experience with Discovery and Service Mapping to maintain accurate and up-to-date data within the CMDB
• Experience with ServiceNow administration tasks such as user and group management, roles, ACLs, and data imports
• Ability to manage updates and patches, perform instance cloning, and manage instance upgrades
• Strong problem-solving skills with the ability to troubleshoot complex issues within the ServiceNow platform
• Experience in performance optimization and tuning of ServiceNow instances
• Ability to work with stakeholders to gather requirements and translate them into technical solutions
• Strong communication skills to effectively collaborate with business users, IT teams, and other stakeholders
• Knowledge of ServiceNow’s security features, including role-based access control (RBAC), encryption, and data security best practices
• Experience ensuring compliance with organizational security policies and industry regulations within the ServiceNow environment
• Commitment to staying current with the latest ServiceNow features and best practices
• Ability to identify and implement improvements to existing ServiceNow processes and configurations
• Bachelor’s degree in a technology related field is required; a high school diploma or equivalent is required
• 9+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands on experience
• ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) for specific modules, are often required or highly desirable
• Cloud certifications are highly desired

Responsibilities

• Be a key member of the Managed Public Cloud software development team, collaborating globally
• Work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems
• Collaborate with Product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software
• Proven ability to architect production ready software with minimal direction, prioritizing system observability
• Strong background in agile development and project planning, including TDD and code reviews
• Establish and adhere to coding and process best practices, including conducting code reviews
• Regularly contribute to engineering standards and best practices, motivating the team to deliver their best work
• Lead research, proof of concept, and prototype efforts within the project team
• Gain support for complex architectures and negotiate solution/architectural tradeoffs
• Write and review design documents and actively participate in project discussions
• Work within a DevOps culture, including participating in on call rotations and maintenance schedules