Senior ServiceNow Business Analyst

Summary

Join Servos, a ServiceNow Elite Partner, as a Senior ServiceNow Business Analyst and work remotely! Collaborate with virtual teams across the US to drive the ServiceNow project lifecycle. Leverage your expertise in requirements gathering, solution definition, and change management to deliver exceptional results for public sector clients. This role requires at least 4 years of ServiceNow experience and strong communication skills. Servos offers a family-first culture, unlimited PTO, comprehensive health benefits, 401k matching, and investment in your professional development.

Requirements

• Have at least 4 years of your career working with ServiceNow customers
• Be a strong communicator that is highly capable of working directly with client stakeholders
• Be strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
• Be an optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies
• Be familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework
• Be passionate about doing the right thing, no matter how many times it takes

Responsibilities

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
• Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
• Develop a keen understanding of the solutions we implement and our customer’s business

Preferred Qualifications

Be an adventurer who wouldn’t mind traveling up to 20% of the time

Benefits

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world