Senior ServiceNow Business Analyst

Summary

Join Servos, a ServiceNow Elite Partner, as a remote Business Analyst! We're a virtual team dedicated to innovative Digital Services for the Public Sector. This role requires at least 4 years of ServiceNow experience, strong communication, and relationship-building skills. You will gather client requirements, coordinate demos and testing, advocate for quality, and document project information. We offer a family-first culture, unlimited PTO (after one year), health benefits, 401k matching, and investment in your professional development. Travel up to 20% may be required.

Requirements

• A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers
• A strong communicator that is highly capable of working directly with client stakeholders
• Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
• An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies
• Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework
• Passionate about doing the right thing, no matter how many times it takes

Responsibilities

• Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
• Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
• Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
• Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
• Develop a keen understanding of the solutions we implement and our customer’s business

Preferred Qualifications

An adventurer who wouldn’t mind traveling up to 20% of the time

Benefits

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world