Senior ServiceNow Developer

Summary

Join our team as a Sr. ServiceNow Developer and contribute to ongoing ServiceNow continuous improvement projects for our enterprise. You will adapt to client needs, support the implementation of the ServiceNow roadmap, and collaborate with a diverse workforce. This role requires effective communication to gather and synthesize requirements from stakeholders while building upon the existing ServiceNow foundation. You will develop custom applications, configure ServiceNow, perform unit testing, and support development within an Agile framework. The position demands strong technical expertise, leadership skills, and the ability to translate technical concepts into business strategies for clients. This is a remote position based in the Philippines.

Requirements

• Have 3+ years of IT service operations experience with a minimum of 1+ years as a ServiceNow Developer at a large company
• Have 2+ years of relevant experience with implementing ServiceNow solutions
• Have excellent verbal and written communication skills with the ability to create compelling materials for technical and executive audiences
• Be experienced with planning solutions focused on low code/no code implementations while minimizing customizations
• Be experienced in planning and implementing integrations between ServiceNow and other systems, guiding developers or engineers, and providing alternative analysis and recommendations
• Be well versed in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
• Have recent experience with private and public cloud concepts
• Have strong understanding of the software development life cycle (SDLC)
• Have demonstrated success leading medium-to-large-scale service management initiatives/transformations
• Be able to demonstrate strong executive presence and strategic thinking skills
• Be able to evaluate and communicate operational metrics and issues to leadership
• Have a thorough understanding of the interdependence of systems and their impact on the business
• Have end-to-end infrastructure lifecycle experience from “chip to chiller” inclusive of servers, storage, data centers, databases, middleware, and web/application environments
• Have proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Have demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate them into business strategies for client organizations
• Have experience in working with multi-vendor development environment
• Have strong analytical, problem-solving, and decision-making capabilities
• Be able to accomplish results through others, particularly by establishing relationships, effective controls, and leading in a managed service environment
• Have experience working with ServiceNow platform for global customers
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next generation end point protection on the computer
• Be a current resident of the Philippines and can perform work from there
• Be willing to work in US Pacific business hours (8am-5pm PST which corresponds to 12am-9am PH time, if not DST)

Responsibilities

• Develop ServiceNow custom applications using a declarative app engine
• Provide expert configuration of ServiceNow through the systems development lifecycle
• Provide unit testing of implementation
• Support development in Agile framework
• Support requirements discussions with internal and external stakeholders and third-party contributors
• Provide subject matter expertise for ServiceNow for the enterprise
• Perform other duties assigned related to the role

Preferred Qualifications

ITIL Foundations Certification

Benefits

Remote work, flexible hours