Remote Senior ServiceNow System Administrator

Summary

Join our team at Business Computers Management Consulting Group, LLC as a ServiceNow Administrator to provide administration services, system maintenance, and technical troubleshooting. This role requires strong engineering skills and experience with ServiceNow.

Requirements

• BS, Engineering, Management Information Systems or Related Technical Degree
• 10+ years of Experience
• ServiceNow Certification a Plus

Responsibilities

• Provide Administration services such as system maintenance, technical troubleshooting
• Interfacing with ServiceNow Customer Support using Hi-Wave for technical support
• Managing roles and access to the system
• Experience in upgrading all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments
• Perform all necessary patches and communicate with ServiceNow for technical support
• Adhere to OIT change management processes when upgrading and patching the Production environment
• Prepare and manage Upgrade/Patch Notes to document the fixes/ changes/ enhancements included in each system upgrade/patch
• Support the upgrade/patch process using standard ChM tools
• Prepare and submit an Upgrade/Patch Package, which includes the technical release instructions, scripts, schedule, and other documentation
• Manage data connections and configurations from MECM, JAMF, SolarWinds, Tenable, and BigFix Service Graph Connectors (SGCs)
• Work with other functional teams such NIEHS IT Operations and Maintenance (O&M) contractors to troubleshoot data quality, functional, and data connections connectivity issues

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vison coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays
• 3 weeks of annual leave