Senior ServiceNow System Administrator

Summary

Join Business Computers Management Consulting Group, LLC (BCMC) as a ServiceNow Platform Administrator! This remote position requires 5+ years of experience and a BS in Engineering, Management Information Systems, or a related technical degree (or 10+ years of experience). You will administer ServiceNow instances, manage upgrades and deployments, handle security and access control, and resolve help desk tickets. Strong experience in an Agile environment and knowledge of ServiceNow systems administration are essential. BCMC offers competitive salaries and comprehensive benefits, including 95% employer-paid medical, dental, and vision coverage, 100% employer-paid life, STD, and LTD disability coverage, a 401k with company match and profit sharing, and generous paid time off.

Requirements

• U.S. Citizenship
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets
• Experience configuring mid-servers
• Strong experience deploying in an Agile Environment
• BS, Engineering, Management Information Systems of Related Technical Degree or 10+ years of Experience

Responsibilities

• Upgrade all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments
• Setting up and configuring ServiceNow instances, cloning, update sets, API and Restful web services integrations, certificate management, MID-Servers, etc
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Manage Instance Security, User/Group Access/Access Control Lists
• Manage deployment of update sets and synchronization of changes between multiple ServiceNow instances
• Resolve help desk/support tickets for reported incidents or defects
• Adhere to internal standards, policies, and procedures
• Perform other duties as assigned

Preferred Qualifications

ServiceNow Certification a Plus

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vison coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave