Principal Inbound Product Manager

Summary

Join ServiceNow's Platform AI and Innovation team as a Senior Staff Product Manager and contribute to building critical offerings for the future of Agentic AI. Drive product vision and strategy, collaborating with researchers and designers on innovative ideas. Validate product designs with customers, own technical competitive analysis, and engage stakeholders. Understand customer usage, develop user personas, and be the voice of the customer. Define product roadmaps, gather requirements, and collaborate with engineering on release management. Collaborate on pricing and packaging, create documentation, and lead press briefings. This role requires 7+ years of product management experience, including experience delivering AI-powered products and strong prioritization skills. The ability to travel approximately 15% is required.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of professional experience in Product Management
• Experience delivering AI-powered products/solutions
• The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Exceptional problem-solving skills
• Enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
• Ability to travel approximately 15%

Responsibilities

• Product Strategy Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace
• Collaborate with researchers and designers on defining and testing innovative ideas
• Validate product designs and prototypes with customers
• Own technical/feature-based competitive analysis
• Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
• Customer Insights Understand how customers are using the product, gains & pains, reasons for low usage
• Develop/refine user personas and use cases
• Know top representative 5-10 customers intimately, their specific use cases, gains & pains
• Be the voice of the customer and provide a business perspective on value
• Product Planning and Release Management Define product roadmap and key success metrics; ensure they are instrumented & reviewed
• Gather, prioritize and define requirements for each release
• Create alignment with other BUs
• Create feature plans for each release, including acceptance criteria, use cases, etc
• Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
• Pricing and Packaging Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product’s pricing and packaging
• Implement packaging definitions in the product and build necessary license and entitlement verifications
• Enablement Create base documentation and enable Outbound PM and Docs team
• Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
• Lead press and analyst briefings

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs